Monosessió | Teacher: Barcelona Activa | Duration: 03:00 Hours
Description
Entry profile
Do you want to discover what empathy is, what it is for and how to use it in the workplace? To achieve this, you have two modules on this course to deepen your knowledge:
First, we will explore what characterizes empathy, and what are the skills necessary to be empathetic. Also, by analysing practical cases, you will be able to understand how you can use it.
Second, we will address active listening and its connection with empathy, what benefits it brings, how it can be useful for us, and the strategies to develop it.
At the end of the course, you will understand how empathy and active listening can improve your communication competence in the workplace. Will you join me?
Planned calendar
Related activities
© Barcelona Activa 2023
Centre per al desenvolupament professional Porta22
Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball
Monday to Friday from 9 to 18 h