Barcelona City Council | Capital humà

Administrative manager

These professionals perform administrative tasks. They use digital formats to do so, processing, filing and searching for required documentation online. Online administrators' duties vary according to the department and company for which they work. Nevertheless, these professionals always utilise the same tools: the internet and specific computer software that help optimise their tasks. This occupation is evolving, both in terms of the tasks they perform and the skills they require: while a few years back, words per minute was the most essential consideration, nowadays administrators must be able to identify, diagnose and formulate solutions in a constantly changing business and technological context. Similarly, it is worth taking into account the recently introduced and increasingly widely used option of performing certain tasks using digital certificates.

• Organise and classify files and computer documentation.
• Search for information online and request it from third parties.
• Classify, scan, distribute and archive emails and post received.
• Take responsibility for drafting and sending documents, email and conventional post.
• Answer the phone and respond to queries.
• Update the digital calendar (interviews, meetings, corporate events...).
• Receive, pass on and monitor the input and output of information online.
• Select and develop manual and automated filing systems in line with the established procedures, optimising the use of resources on the basis of the information needs at the company.
• Produce relational computer files that make it possible to connect, consult and search for information.
• Manage information using computerised databases.

• Supervise orders placed electronically.
• Oversee and manage stock supplies: Record the entries and withdrawals of stock either using the computer or on paper.

Regulated training and graduates

• Certificat de Professionalitat de la Família Administració i gestió: Activitats administratives en la relació amb el client (Nivell 2)
• Certificat de Professionalitat de la Família Administració i gestió: Activitats de gestió administrativa (Nivell 2)
• Certificat de Professionalitat de la Família Administració i gestió: Finançament d'empreses (Nivell 3)
• Certificat de Professionalitat de la Família Administració i gestió: Assistència documental i de gestió en despatxos i oficines (Nivell 3)
• Certificat de Professionalitat de la Família Administració i gestió: Gestió integrada de recursos humans (Nivell 3)
• Certificat de Professionalitat de la Família Administració i gestió: Assistència a la direcció (Nivell 3)
• Professional Training Course(s) in the field of Administration - Intermediate Level: Administrative Management
• Professional Training Course(s) in the field of Administration and Management - Advanced Level: Administration and Finance

Complementary training

Other specific skills

Orientation within reach: Level 2

Initiative: Level 2

Concern for order and quality: Level 2

Empathy: Level 2

Flexibility and change management: Level 2

Planning and organisation: Level 1

Learning and use of knowledge: Level 3

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Collections manager

Passenger handling agent

Passenger service agent

Movement area agent

Treasury manager

• Work hours

  These professionals usually work 8 hours a day, in split morning and afternoon shifts. They may also occasionally work intensive shifts.

• Salary

  From 16.728 to 22.891 euros per annum gross. Median: 19.568 euros annum gross. Depending on the professional's experience, the amount of responsibility they have, and the size of the company.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.