This person is in charge of providing information and advice regarding tourist products or services. He/she carries out his/her duties on the telephone or via the means of communication provided by the internet, and thus has no live contact with customers.

Regulated training and graduates

• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Gestió de màrqueting i comunicació (Nivell 3)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Gestió comercial de vendes (Nivell 3)
• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Trade and Marketing
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Guide, information and tourist assistance

Professional experience acquired in travel agencies the services of which can be booked online, and experience working at display counters and in business departments are an advantage.
It may also be worth crediting one's experience as a telemarketing operator or information point assistant.

Initiative: Level 2

Communication: Level 2

Planning and organisation: Level 1

Learning and use of knowledge: Level 3

Customer orientation: Level 2

Flexibility and change management: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Communication

Those who show a preference for the field of communication are interested in the generation and dissemination of information. This information, however, can have various purposes: provide information on events and occurrences, generate public opinion on a certain topic or promote and publicise a service or product. Carrying out these activities requires knowledge of various techniques aimed at communication, persuasion and marketing.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Corporate Events Planner

Trip manager

Leisure facility manager

Leisure facility manager

Cruise travel agent

• Work hours

  Either full-time or part-time employment.

• Salary

  Between 14.782 and 20.168 Euros per annum (gross). Median: 17.266 euros annum gross.
  In some companies, salaries are complemented with commissions and incentives.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Other features

  The potential for business is closely linked to the quality of the service offered and the sales skills of the professional.

• Professional category

  Technician

• Human resources and equipment

  Approximate yearly operating costs amount to about 6,000 Euros.

• Initial investments

  IT equipment: 4000 euros.