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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
Get to know this occupation

Description

This professional is in charge of keeping room keys and monitoring access to the hotel and customer luggage delivery. This professional profile tends to be linked to the hotel reception department, meaning that business and customer care skills are increasingly valued. His/her work constitutes a genuine selling point for the hotel.

Tasks

  • Watch the entrances of the establishment and monitor the transit of persons, goods and activities.
  • Manage the delivery and distribution of luggage items.
  • Occasionally welcome guests and escort them to their rooms.
  • Guard and deliver room access keys or cards.
  • Watch the hotel luggage office and safety deposit .
  • Can look after the distribution of mail and the parcels service.
  • Monitor the movements of vehicles and the availability of spaces if the hotel has its own carpark.
  • Inform customers of the services available in the establishment and book some external services (city tours, vehicle rental, etc.).
  • Address some customer requests.
  • Collect customer impressions, suggestions and complaints and share them with the managers of each department in order to improve the quality of the service.

Quick access and copyright:

Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE