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Other denominations

Bakery assistant, Bakery assistant - special products; Patisserie assistant.

Description

Bakery assistants - special products serve customers and sell bread and baked goods products using the most appropriate sales techniques, as well as sometimes serving customers some of these products in the shop's tasting area, often with a drink. In both cases the aim is to ensure customer satisfaction and subsequent loyalty.

Tasks

  • Comply with the sales method specifications defined by the owner of the establishment.
  • Study the product being sold in order to have a thorough knowledge of its specific features (for instance, organoleptic properties, raw materials used, etc.) in order to ensure it is sold to the right customer.
  • Deal with customers queries and questions.
  • Ensure customer satisfacton and improve sales through commercial strategies.
  • Greet and serve customers.
  • Serve customers their orders.
  • Sell bread and baked goods to customers
  • Operate the till.
  • Package and wrap up any products for take away.
  • May be expected to provide the company with information about customers' needs and/or preferences.
  • If the bakery has a tasting area:
    Take and/or communicate customer orders.
    Prepare the customer's food (put it on a plate, cut it, provide cutlery, etc.).
    Prepare the customer's drink (coffee, soft drink, etc.).
    Take payment for the product and make sure you give the customer the right amount of change.
    Deal with customer complaints and resolve them or pass them on to someone who is able to do so.
  • If you are responsible for the sales area:
    Help the other shop assistants.
    Checkout cash up and reconciliation.
    Ensure you have change at all times.
    Manage employee shifts. Motivate the team.
    Coordinate the quanitities of each of the special products needed with the production team. As well as being responsible for the window display, ensure the sales and eating areas are kept perfectly clean.
  • Stock-taking, prepare receipts and/or invoices.

Quick access and copyright:

Centre per al desenvolupament professional Porta22

Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball

900533175
Monday to Friday from 9 to 18 h

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE