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SPA Manager

Description

This is the professional responsible for managing, organising and marketing different services and resources of this kind of establishment to ensure its correct functioning. Plan the business strategy, contract and directs the team, guarantee quality and participate in all the processes of management, administration and promotion. You must know the ins and outs of this type of business, which has only recently been established in Spain. A business that commits to the benefits of water in aesthetic processing and for health and well-being. A business that has been relocated to the nerve centres of the major cities. The term SPA refers to the concept of health through water treatments.

Tasks

  • Define the business strategy, in other words, the type of services to be offered by centre, the target audience, pricing policy and opening times.
  • Participate in the design and ambiance setting of the venue and relevant facilities. In this case, these are sophisticated facilities with changing rooms, different kinds of pools and showers, saunas, etc.
  • Recruit and hire staff for the centre according to the needs of the business and desired team requirements (beauticians, physiotherapists, massage therapists, etc.).
  • Draw up an organisational chart describing the different work positions and respective responsibilities. In charge of coordination and supervising these professionals, their work shifts, schedule organisation, etc.
  • Simultaneously manage the training and recycling programme which is necessary for the integration of new techniques, treatments, etc. This training is often provided by the suppliers themselves.
  • Implement the actions required to meet legal health and safety regulations.
  • Define the purchasing policy, managing contact with cosmetics, equipment, consumable etc. suppliers as well as any outsourced services: cleaning, laundry, book-keeping maintenance, etc.
  • Guarantee the quality of the services offered by the establishment and customer service, which must be consistently close and customised, following up on needs, services received, etc. Draw up a handbook with the procedures and protocols to be followed by employees.
  • Sometimes personally attend to customers, managing the service and appointment schedule, and addressing any complaints, claims, requests, etc.
  • Participate in defining the business communication and promotional strategy. Define marketing and PR activities, special offers, gifts, joint ventures with other companies (from the tourism, leisure, culture sectors...) to gain new customers ("cross market").
  • Research the situation of the spa market and beauty care sectors which are currently growing in leaps and bounds to develop and integrate new services, techniques, equipment, etc. in the establishment.

Quick access and copyright:

Centre per al desenvolupament professional Porta22

Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball

900533175
Monday to Friday from 9 to 18 h

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE