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The e-Government expert is the professional who uses ICT to transform the internal and external government processes in order to make them more accessible, efficient and transparent.

Some of the procedures implemented are: deployment of WiFi points in the city to facilitate the connection between citizens and the administration, PDAs based connection systems between workers of the emergency services; redesigning administrative processes (e.g., changes in the curriculum vitae via the Internet); implementation of intranets for the Government to facilitate personnel management procedures (vacation, free disposal days, schedules, travel management, etc.); development of extranet that simplify the implementation of administrative procedures (e.g., renewal of the employment demand via the Internet); or implementation of applications that allow for the exchange of documents between different administrations (for example, access to an ID card ¿NID- received in an entity ¿City Council- by another entity -Civil registry).

This professional can work in the Government coordinating the implementation of e-Government projects, or in consulting firms dedicated to the design and implementation of e-Government projects.


Before the implementation of the e-Government:

¿ To encourage innovation in the field of public administration in terms of processes, products, services and organizational structures.
¿ To quantify the operating costs of traditional administration, analyzes the results and proposes e-Government solutions that result in cost savings and modernization.

In the implementation of the e-Government:

¿ To assess the need to implement electronic services such as the telematization of the channel of relationships between government, citizens and businesses, or the increase in the supply of online services, and manages their development. For example, the need for creating a single emergency telephone channel such as 012.
¿ To define internal management processes considering the possibilities offered by new technologies: optimization, simplification and mainstreaming.
¿ To develop projects: the automation of administrative management, both internally and with citizens and businesses; the exchange of information between administrations; the improvement of the communication between citizens and the administration; or the increase in the interoperability between different levels of government to evolve into a network Government model.

Once implemented the e-Government project:

¿ To assist in the development and monitoring of the e-Government projects department (e.g., traffic, health or education). This support takes the form of information, advice or training.

Quick access and copyright:

Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE