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In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

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Family mediators intervene in the resolution of conflicts at the specific behest of a couple with unresolved issues, or at the suggestion of a judge, in order to help re-establish communication between the parties and reach a peaceful solution to the conflict, avoiding or facilitating subsequent resolution through legal proceedings. The figure of the mediator acts to attempt to reduce the tension, restoring calmness to the situation, developing clients' self-esteem and mutual trust.


  • Establish the framework for the mediation.
    Convene both members of the couple around a negotiating table (when one of the members of the couple made the first contact, the mediator is responsible for contacting the other member).
    Thoroughly outline the details of the mediation process, how long it is expected to last and how the information generated will be used, setting the record straight with regards to all issues related to confidentality, each party's rights and voluntary participation.
    Inform the couple of the procedures involved in and consequences of contested legal proceedings, to give them an appreciation of the space offered by mediation.
    Agree on a working agenda with both members of the couple and draw up a contract.
  • Gather and organise the information.
    Tailoring their stance to be more or less directive, question the members of the couple about the issues that have brought them to mediation.
    Where necessary, also interview the couple's children and new partners, where one or both members have entered into a new relationship.
    Allow each member to speak without being uninterrupted.
    Lead the conversation, ensuring it concentrates on the most relevant issues.
    Strive to ensure the balance of power is maintained.
    Organise and systematize the information obtained.
  • Identify the points of dispute, or issues.
    Identify and organise areas of conflict.
    Distinguish and clarify irreconcilable issues.
    Identify misunderstandings and iron them out.
    Identify standards of justice for decisions made.
  • Develop possible options.
    Draw out ideas and options from both parties.
    Contribute their own ideas without putting pressure on their being accepted.
    Examine the strengths and weaknesses of the different options, and their consequences.
    Identify transitional areas and design a suitable strategy to get through them.
  • Renforce the agreement.
    Choose the apposite moment for decision-making time.
    Facilitate the push and pull involved in reaching an agreement.
    Outline what has been agreed, and deal with any areas of disagreement.
    Record the agreements in writing.
    Together with the members of the couple, decide how the agreement is to be executed.
    Contact the couple's lawyers, where necessary.
  • During the mediation process, the mediator takes on various different roles: they coordinate the process, facilitate communication, facilitate an analysis of the situation and represent external reality. In this regard, family mediators do not judge, determine who is guilty or innocent or decide who is right or wrong. Family mediators do not give therapy or offer advice.

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Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE