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In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

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Other denominations

Chat manager; E-moderator


A person skilled in organizing a conversation on the Internet. Establish priority among internet users participating in a chat or online conversation and ensure that the information flows in an organized and profitable way for everyone. In general, introduce a recognized person into the chat and this person is then "interviewed" by participants in the digital conversation.


  • Coordinate the chat.
    Establish the service channel for internet users.
    Establish the day and time for beginning the chat.
    Calculate the planned duration of the chat.
    Invite participants to engage in online conversations.
    Define a chat code of ethics.
    Spread the rules of online communication among future participants in the chat.
    Introduce the speaker to the type of chat they are going to participate in.
  • Present the chat.
    Introduce the speaker, if there is one.
    Explain the topic to be discussed.
  • Moderate the chat.
    Record requests to participate.
    Establish turns for participation.
    Ban any participants that do not participate correctly or do not respect the rules.
    Close the chat at the set time.
  • Assess results of the chat.
    Draw up a summary of the discussion.
    Send the summary to all participants.
    Send out press releases about the subject discussed, if applicable.
    Thank participants for their interventions.
    Keep and store records of the chat.

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Generalitat de Catalunya
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