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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
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Other denominations

Alarm Receiving Centre Operator

Description

In the field of private security, Alarm Receiving and Management Centres include machines that are installed in users' homes, the communication systems connecting the system and the centre, the alarm receiving and management machines (the centre itself) and the intervention systems (the professionals who act on receipt of an alarm). As suggested by their name, Alarm Receiving Centre (ARC) operators work at Alarm Receiving and Management Centres, where they control and handle the alarms received from the various security systems connected to the Centre. Confidentiality is essential in this work setting.

Tasks

The tasks performed by Receiving Centre operators are governed by Law 23/1992, of 30 July, on Private Security, and the associated regulations. Some of the main tasks to be performed include:
  • Operating the receivers in alarm systems and transmitting alarm signals received. This means that:
    Use sophisticated equipment and software.
    Perform technical checks and manage the alarm systems.
    Deal with users of the system, explaining how it works and assisting them when an alarm goes off (particularly in the case of unwanted alarms, which is when they go off due to incorrect use of the system, such as forgetting the code or taking too long to input it).
  • Perform maintenance on and take care of the electronic equipment for which they are responsible. This includes carrying out daily checks on the equipment.
  • Perform technical checks on the alarm.
    After receiving an alarm signals, operators verify the type and status of the alarm. They verify whether it is real or not, whether it is a false (an alarm believed to be real that has been passed on to the intervention team unnecessarily) or unwanted alarm (for example, if the user sets off the alarm accidentally). To check that it is not an unwanted alarm, they contact the user (usually by phone) to ask whether a human error has taken place.
  • Alert intervention units of real alarms. The intervention units make their way to the location where the alarm has gone off. These intervention units may be private (keyholding or other services) and public (security forces and bodies, police, healthcare services, etc.). There are certain protocols to which operators must adhere when dealing with the police.
  • Manage the telematic information and teleworking systems in relation to the communication of events involving the systems connected, as well as breakdowns and needs for technical support.
  • They perform two-way parametric programming of the systems' control units or security centres, as well as making any changes or updates necessary.
  • They sometimes monitor and manage video surveillance and recording systems, whether in response to an alarm signal, according to a plan, or permanently.
  • Analyse relevant parametric information for the correct operation of protected facilities.


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Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
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Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE