Shop manager

Managers of food shops manage the sales floor, assuring that the objectives are met with respect to turnover and implementing the policies defined by sales management, with the aim of keeping and making the client portfolio loyal. In the food sector, product quality and good presentation are essential and shop managers must uphold the company standards. They are responsible for guaranteeing food quality of the products on the shop shelves and in the coolers, both of perishable goods and products with different expiry dates. They normally report to the sales director or manager.

• Oversee and manage personnel from different shop departments, if there is more than one. Train the team on working techniques and procedures.
• Act as liaison between shop personnel and management.
• Supervise and control different sections of the shop, if there is more than one. Responsible for assuring that different sections work independently and according to total quality criteria.
• Organise and distribute the staff's tasks (shop assistants, cashiers, etc). According to available people, must design work organisation to assure that the shop runs well and clients are satisfied.
• Manage and supervise stocks (perishable goods and products with different expiry dates), control stocks and proper replacement of products from the warehouse to the display shelves.
• Uodate the prices.
• Oversee shop displays to assure that all products in each range are present and located in the proper place.
• Execute marketing initiatives established by sales management or senior management.
• Oversee administrative shop tasks, including closing the till, hiring/dismissing personnel, suppliers' delivery notes, incidents, returns, etc.
• Control shop expenses (payments as applicable) and responsible for closing the till.
• Assure a good corporate image, acting as public relations and representive with clientele.
• According to the type of business, they may also have the authority to select part of the product to be sold.
• Also sometimes in charge of selecting personnel needed at the point of sale or for the establishment, where the final decision is made by management or the HR dept.
  

Regulated training and graduates

• Professionalism Certificate: Sales activities (Level 2)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Activitats de gestió del petit comerç (Nivell 2)
• Professionalism Certificate: Implementation and enlivenment of commercial spaces (Level 3)
• Professional Training Course(s) in the field of Trade and Marketing - Intermediate Level: Trade activities
• Professional Training Course(s) in the field of Trade and Marketing - Intermediate Level: Trade activites, fresh product professional profile
• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Sales and commercial spaces management

Complementary training

Other specific skills

Planning and organisation: Level 3

Leadership: Level 2

Commitment to the organisation: Level 3

Orientation within reach: Level 3

Customer orientation: Level 2

People management: Level 3

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Section manager

Shop Coordinator

Shop assistant

Commercial agent

ICTs sales point agent

• Work hours

  There is a wide variety of options for this occupation, where hours are concerned, because these largely depend on the area where the establishment is situated (shopping centre, city centre or peripheral neighbourhood), as well as on the type of establishment (street stall, stall at a municipal market, etc.). The opening hours of commercial establishments are regulated by the Law on Business Hours, which sets forth the opening and closing hours for shops, as well as the public holidays on which establishments can open. The usual working hours of 40 hours a week can be done in intensive shifts (in the morning or afternoon) or split-shifts (morning and afternoon with a break at lunchtime). A lot of business is done on Fridays and Saturdays at this type of shops. Because of the high level of responsibility required, this job is not normally done part time.

• Salary

  Salary range: between 28.559 and 37.466 euros annum gross. Median: 32.712 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Middle management