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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
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Description

Public relations is defined such as strategies to generate confidence between the company and its public, and so encourage a positive attitude. Professionals in the hotel industry responsible for public relations manage the communication of hotels and establishments in this industry. They handle the relationship with media, the design and implementation of events and activities, the coordination of sponsorship actions and, above all, that guests get a satisfactory image of the establishment.

Tasks

  • Personally attend to important guests, welcoming them and accompanying them, even outside the hotel.
  • Organize information channels for notifying guests about the services offered by the establishment.
  • Participate in solving the problems and claims presented by guests.
  • Represent the hotel in different events, acts, meetings... they could be useful for correct promotion of the establishment, its image and its service offer.
  • Organize events, exhibitions, luncheons, conferences, guided visits, etc. for the same purpose.
  • Provide information about the establishment to the media by granting interviews, the organization of press conferences, distribution of advertising material, etc.
  • Coordinate sponsorship activities.
  • Analyze surveys to determine guest satisfaction.
  • Be responsible for protocol issues in the hotel (visits from personalities, institutional gifts, organization of events, etc.).
  • Depending on the establishment, be responsible for contracting outside services for the hotel.
  • Maintain an updated database of guests, suppliers, collaborators, companies, media... send them any selective information considered necessary or send them invitations to the different events programmed.
  • Be the hotel spokesman on occasions (crisis management).


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Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE