Shop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and customer service. Shop supervisors also monitor employees' performance and ensure that goals are being met.

Tasks

Tasks include -
(a) Planning and preparing work schedules and assigning staff to specific duties;
(b) Instructing staff on sales procedures, including how to handle difficult or complex cases;
(c) Ensuring that customers receive prompt service;
(d) Participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances;
(e) Examining returned goods and deciding on appropriate action;
(f) Taking inventory of goods for sale and ordering new stock;
(g) Ensuring that goods and services are correctly priced and displayed;
(h) Ensuring that safety procedures are enforced.