Barcelona Activa

Barcelona Treball

Economic sectors

Trade and Tourism

From training to occupation

Accommodation and Restaurant Industries

Accommodation and restaurant facilities are a key element for trips outside the place of residence, and they offer a wide range of amenities, specialisations, luxuries and prices

Accommodation and Restaurant Industries

Trade

Both retail and wholesale business premises, with a wide range of services offered and a variety of ages and sizes, are the backbone of cities and bring them character

Trade

Tourist Experience

Traveling to new cities or territories may be a wide and diverse activity. Non-tourist activities, such as sports, leisure and culture, are also part of traveling, and they contribute to revitalising the economy of a territory

Tourist Experience

Training offer in Trade and Tourism

Cross-disciplinary training

Subindustry Accommodation and restaurant industries

Subindustry Trade

Subindustry Tourist experience

The sector values...

  • Languages other than English

    Dealing with foreign customers is usual in this sector. Therefore, mastering a fourth language is highly regarded, as it allows to offer a more personalised experience

  • Customer service

    Offering a personalised service, empathising with the needs of customers and communicating with them in a clear way is a key skill in this sector

  • Safe and quality service

    LTraining in safety and quality is a must in many areas of this sector, such as food handling, cleaning chemicals handling and customer service in specialised trade

  • Availability

    This sector demands availability to work during business hours, weekends and occasional weekends. However, there is a trend towards improving mechanisms to find balance between home and work life

  • Digital transition

    e-Commerce, social media and digital positioning, for instance, transform the sector and demand that professionals add a digital component to their service planning

  • Personalisation and detail

    Personalisation of services, as well as care and detail in customer service, are new consumer and tourist experience trends that should be met by the industry's professionals

  • Languages other than English

    Dealing with foreign customers is usual in this sector. Therefore, mastering a fourth language is highly regarded, as it allows to offer a more personalised experience

  • Customer service

    Offering a personalised service, empathising with the needs of customers and communicating with them in a clear way is a key skill in this sector

  • Safe and quality service

    LTraining in safety and quality is a must in many areas of this sector, such as food handling, cleaning chemicals handling and customer service in specialised trade

  • Availability

    This sector demands availability to work during business hours, weekends and occasional weekends. However, there is a trend towards improving mechanisms to find balance between home and work life

  • Digital transition

    e-Commerce, social media and digital positioning, for instance, transform the sector and demand that professionals add a digital component to their service planning

  • Personalisation and detail

    Personalisation of services, as well as care and detail in customer service, are new consumer and tourist experience trends that should be met by the industry's professionals