After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

Tasks

Tasks include -
(a) Compiling lists of prospective client businesses using directories and other sources;
(b) Acquiring and updating knowledge of employers’ and competitors’ goods and services, and market conditions;
(c) Visiting regular and prospective client businesses to establish and act on selling opportunities;
(d) Assessing clients' needs and resources and recommending appropriate goods or services;
(e) Providing input to product design where goods or services must be tailored to suit clients’ needs;
(f) Developing reports and proposals as part of sales presentation to demonstrate benefits from use of goods or service;
(g) Estimating costs of installing and maintaining equipment or service;
(h) Monitoring customers’ changing needs and competitor activity, and reporting these developments to sales management;
(i) Quoting and negotiating prices and credit terms, and preparing and administering sales contracts;
(j) Arranging delivery of goods, installation of equipment and the provision of services;
(k) Reporting to sales management on sales made and the marketability of goods and services;
(l) Consulting with clients after sale to ensure a satisfactory resolution of any problems and provide ongoing support.