Cataleg D ocupacions capçalera

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Catalogue of occupations

Ocupacions

Customer contact centre information clerk

Latest available data: June 2025 (includes accumulated data from the past 12 months)

Other denominations:
Client services clerk Customer contact center information clerk Customer contact clerk Customer helpdesk clerk Customer information center assistant Customer relations representative Customer representative Customer service clerk Customer support officer

Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

Tasks

Tasks include -
(a) Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints;
(b) Identifying requirements and entering events into a computer system;
(c) Dispatching tasks to other units, when relevant;
(d) Invoicing or handling payments, where necessary;
(e) Sending letters, information sheets and other documents to clients;
(f) Advising clients of additional products or services.

Knowledge

  • Wholesale and retail sales
  • Marketing and advertising
  • Work skills
  • Database and network design and administration
  • Management and administration

Digital competencies

  • Developing professional relationships or networks
  • Developing solutions
  • Selling products or services
  • Analysing business operations
  • Performing general clerical and administrative tasks

Digital competencies

  • Managing, gathering and storing digital data

Personal competencies

  • Supporting others
  • Communicating
  • Processing information, ideas and concepts

Professional groups of the occupation

Craft and related trades workers

Handicraft and printing workers

Handicraft workers

Precision-instrument makers and repairers

Other occupations of the professional group

Do you want to know what the hiring rate for this occupation is in the market?

Contracts and job seekers in the last year in Barcelonès

Precision-instrument makers and repairers

10.681

Number of contracts in Barcelonès

81,07%

Percentage of contracts in Catalonia

-11,22% Interannual variation of contracts in Barcelonès

54,15%

Permanent contracts over total contracts in Barcelonès

51,76%

Part-time contracts

1,25% Turnover index

2.204

Average of job seekers in Barcelonès

3%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Handicraft and printing workers

66%

34%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Handicraft and printing workers

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Handicraft workers

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Precision-instrument makers and repairers

No experience
10%
Less than 1 year
43%
Between 1 and 2 years
10%
Between 2 and 4 years
22%
Between 4 and 8 years
3%
More than 8 years
12%
Manufacturing
21%
Education
15%
Administrative and support service activities
12%
Professional, scientific and techinical activities
10%
Transportation and storage
10%
Others
32%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.