Cataleg D ocupacions capçalera

Breadcrumb

Catalogue of occupations

Ocupacions

Call centre manager

Latest available data: December 2024 (includes accumulated data from the past 12 months)

Other denominations:
Call center manager Call centre coordinator Call centre director Client centre manager Contact centre coordinator Contact centre manager Customer centre manager

Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of kpis such as minimum operating time, sales per day, and compliance with quality parameters.

Tasks

Knowledge

  • Management and administration
  • Wholesale and retail sales
  • Marketing and advertising
  • Work skills
  • Database and network design and administration

Digital competencies

  • Analysing business operations
  • Developing solutions
  • Engaging with others to identify needs
  • Supervising a team or group
  • Complying with operational procedures

Digital competencies

No skills and knowledge of the occupation have been found. Only skills and knowledge relevant and requested by companies in their job offers are displayed.

Personal competencies

  • Supporting others
  • Leading others
  • Processing information, ideas and concepts
  • Demonstrating willingness to learn
  • Collaborating in teams and networks

Professional groups of the occupation

Managers

Hospitality, retail and other services managers

Other services managers

Services managers not elsewhere classified

Other occupations of the professional group

Do you want to know the demand for this occupation in the market?

Contracts and job seekers in the last year in Barcelonès

Services managers not elsewhere classified

126

Number of contracts in Barcelonès

44,68%

Percentage of contracts in Catalonia

-13,70% Interannual variation of contracts in Barcelonès

92,06%

Permanent contracts over total contracts in Barcelonès

10,32%

Part-time contracts

1,02% Turnover index

154

Average of job seekers in Barcelonès

6%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Hospitality, retail and other services managers

61%

39%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Hospitality, retail and other services managers

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Other services managers

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Services managers not elsewhere classified

No experience
8%
Less than 1 year
51%
Between 1 and 2 years
8%
Between 2 and 4 years
18%
Between 4 and 8 years
6%
More than 8 years
9%
Administrative and support service activities
29%
Professional, scientific and techinical activities
21%
Other service activities
10%
Wholesale and retail trade; repair of motor vehicles and motorcycles
9%
Manufacturing
7%
Others
24%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.