Cataleg D ocupacions capçalera

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Catalogue of occupations

Ocupacions

Call centre supervisor

Latest available data: March 2025 (includes accumulated data from the past 12 months)

Other denominations:
Call center supervisor Contact centre manager Contact centre supervisor Customer centre supervisor Customer contact centre supervisor Customer service centre manager Customer service supervisor Direct sales supervisor Inbound call center supervisor Inbound call centre supervisor Outbound call center supervisor Outbound call centre supervisor Tele-sales supervisor Telemarketing manager Telemarketing supervisor Telephone sales supervisor

Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

Tasks

Tasks include -
(a) Coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards; data entry, desktop publishing and other activities involving general office and administrative skills;
(b) Establishing work schedules and procedures and co-coordinating activities with other work units or departments;
(c) Resolving work-related problems and preparing and submitting progress and other reports;
(d) Training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided;
(e) Evaluating employees’ job performance and conformity with regulations, and recommending appropriate personnel action;
(f) Assisting in recruitment, interviewing and selection of employees.

Knowledge

  • Wholesale and retail sales
  • Database and network design and administration
  • Work skills
  • Materials (glass, paper, plastic and wood)
  • Law

Digital competencies

  • Developing solutions
  • Supervising a team or group
  • Analysing business operations
  • Developing operational policies and procedures
  • Directing, supervising and coordinating projects

Digital competencies

  • Accessing and analysing digital data
  • Using digital tools for collaboration and productivity
  • Managing, gathering and storing digital data

Personal competencies

  • Working efficiently
  • Collaborating in teams and networks
  • Leading others
  • Maintaining a positive attitude
  • Supporting others

Professional groups of the occupation

Technicians and associate professionals

Business and administration associate professionals

Administrative and specialized secretaries

Office supervisors

Other occupations of the professional group

Do you want to know what the hiring rate for this occupation is in the market?

Contracts and job seekers in the last year in Barcelonès

Office supervisors

76

Number of contracts in Barcelonès

63,33%

Percentage of contracts in Catalonia

-20,83% Interannual variation of contracts in Barcelonès

53,95%

Permanent contracts over total contracts in Barcelonès

21,05%

Part-time contracts

1,36% Turnover index

8

Average of job seekers in Barcelonès

16%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Business and administration associate professionals

61%

39%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Business and administration associate professionals

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Administrative and specialized secretaries

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Office supervisors

No experience
7%
Less than 1 year
39%
Between 1 and 2 years
11%
Between 2 and 4 years
26%
Between 4 and 8 years
4%
More than 8 years
13%
Administrative and support service activities
32%
Professional, scientific and techinical activities
16%
Information and communication
10%
Manufacturing
9%
Other service activities
8%
Others
25%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.