Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company's performance and implement changes where necessary.

Tasks

In such cases tasks would include:
(a) Providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services;
(b) Developing and managing the organization's administrative and physical resources;
(c) Developing and implementing administrative and procedural statements and guidelines for use by staff in the organization;
(d) Analysing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions;
(e) Providing information and support for the preparation of financial reports and budgets;
(f) Leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information;
(g) Representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums;
(h) Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources;
(i) Planning and directing daily operations;
(j) Overseeing the selection, training and performance of staff.