Job catalog - Employment
Cataleg D ocupacions capçalera
Breadcrumb
Catalogue of occupations
Ocupacions
Contact centre supervisor
Contact center employees supervisor Contact center supervisor Contact centre employees supervisor Customer service employees supervisor Customer service supervisor
Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Tasks
Tasks include -
(a) Coordinating, assigning and reviewing the work of clerks engaged in the following duties: word processing, record keeping and filing, operating telephones and switchboards; data entry, desktop publishing and other activities involving general office and administrative skills;
(b) Establishing work schedules and procedures and co-coordinating activities with other work units or departments;
(c) Resolving work-related problems and preparing and submitting progress and other reports;
(d) Training and instructing employees in job duties, safety procedures and company policies, or arranging for training to be provided;
(e) Evaluating employees’ job performance and conformity with regulations, and recommending appropriate personnel action;
(f) Assisting in recruitment, interviewing and selection of employees.
Knowledge
- Wholesale and retail sales
- Work skills
- Management and administration
- Computer use
- Materials (glass, paper, plastic and wood)
Digital competencies
- Developing solutions
- Planning events and programmes
- Collaborating and liaising
- Analysing business operations
- Complying with operational procedures
Digital competencies
- Managing, gathering and storing digital data
Personal competencies
- Leading others
- Working efficiently
- Demonstrating willingness to learn
- Collaborating in teams and networks
- Processing information, ideas and concepts
Professional groups of the occupation
Technicians and associate professionals
Business and administration associate professionals
Administrative and specialized secretaries
Office supervisors
Other occupations of the professional group
Do you want to know the demand for this occupation in the market?
Contracts and job seekers in the last year in Barcelonès
Office supervisors
106
Number of contracts in Barcelonès
70,20%
Percentage of contracts in Catalonia
55,88% Interannual variation of contracts in Barcelonès
33,96%
Permanent contracts over total contracts in Barcelonès
13,21%
Part-time contracts
2,00% Turnover index
7
Average of job seekers in Barcelonès
12%
Interannual variation of job seekers in Barcelonès
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
The market for this profile is hiring
Contracts in u00e8 over the past year by sex and age
Contracts by gender in Barcelonès.
Business and administration associate professionals
61%
39%
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
Contracts by age groups.
Business and administration associate professionals
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
What vacancies are published in the professional family?
Vacancies published by professional family and type of contract in Barcelonès over the past year
Administrative and specialized secretaries
| Occupation | Vacancies | Permanent contracts |
|---|
Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.
What experience is required for the vacancies? Which sectors are looking for this occupation?
Office supervisors
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
The vacancies published are for working in:
Job vacancies posted by county
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
Occupations that share knowledge and skills
This service uses the ESCO classification of the European Commission.
