Cataleg D ocupacions capçalera

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Catalogue of occupations

Ocupacions

Call centre agent

Latest available data: June 2025 (includes accumulated data from the past 12 months)

Other denominations:
Call center agent Call center representative Call centre operative Call centre operator Call centre rep Call centre representative Call centre service agent Call centre taker Inbound call center agent Inbound call centre agent Inbound sales agent Inbound telemarketer Outbound call center agent Outbound call centre agent Outbound sales agent Outbound telemarketer Telemarketer Telemarketing agent Telemarketing operator Telephone operator Telephone sales agent Telephone sales generator Telephone sales representative Telephone service attendant Telephone solicitor

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Tasks

Tasks include -
(a) Promoting goods and services by telephone or electronic mail, following scripts and working from lists of contacts;
(b) Creating interest in goods and services, and seeking a sale or agreement to see sales representatives;
(c) Arranging processing and despatch of goods and services, information kits and brochures to customers;
(d) Arranging appointments for sales representatives;
(e) Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer;
(f) Reporting competitor activities and issues raised by contacts for attention by managers;
(g) Maintaining statistics of calls made and successes achieved;
(h) Submitting periodic reports on telemarketing activities and results.

Knowledge

  • Wholesale and retail sales
  • Materials (glass, paper, plastic and wood)
  • Computer use
  • Database and network design and administration
  • Finance, banking and insurance

Digital competencies

  • Developing solutions
  • Planning events and programmes
  • Complying with operational procedures
  • Liaising and networking
  • Providing general assistance to people

Digital competencies

  • Using digital tools for collaboration and productivity
  • Accessing and analysing digital data
  • Managing, gathering and storing digital data

Personal competencies

  • Supporting others
  • Working efficiently
  • Taking a proactive approach
  • Collaborating in teams and networks
  • Maintaining a positive attitude

Professional groups of the occupation

Plant and machine operators, and assemblers

Stationary plant and machine operators

Other stationary plant and machine operators

Glass and ceramics plant operators

Other occupations of the professional group

Do you want to know what the hiring rate for this occupation is in the market?

Contracts and job seekers in the last year in Barcelonès

Glass and ceramics plant operators

2.639

Number of contracts in Barcelonès

81,83%

Percentage of contracts in Catalonia

-29,36% Interannual variation of contracts in Barcelonès

58,73%

Permanent contracts over total contracts in Barcelonès

63,05%

Part-time contracts

1,14% Turnover index

528

Average of job seekers in Barcelonès

-6%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Stationary plant and machine operators

66%

34%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Stationary plant and machine operators

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Other stationary plant and machine operators

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Glass and ceramics plant operators

No experience
13%
Less than 1 year
31%
Between 1 and 2 years
16%
Between 2 and 4 years
25%
Between 4 and 8 years
6%
More than 8 years
9%
Manufacturing
35%
Other service activities
11%
Professional, scientific and techinical activities
10%
Administrative and support service activities
9%
Construction
7%
Others
28%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.