Cataleg D ocupacions capçalera

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Catalogue of occupations

Ocupacions

Ict help desk agent

Latest available data: March 2025 (includes accumulated data from the past 12 months)

Other denominations:
Ict help desk advisor Ict helpdesk agent Ict service desk agent It help desk advisor It help desk agent It support technician

Ict help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.

Tasks

Tasks include -
(a) Answering user inquiries regarding software or hardware operation to resolve problems;
(b) Entering commands and observing system functioning to verify correct operations and detect errors;
(c) Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications;
(d) Overseeing the daily performance of communications and computer systems;
(e) Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software;
(f) Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
(g) Emulating or reproducing technical problems encountered by users;
(h) Consulting user guides, technical manuals and other documents to research and implement solutions;
(i) Assisting applications programmers, systems developers and other ict professionals to develop and test ict products and services.

Knowledge

  • Database and network design and administration
  • Software and applications development and analysis
  • Wholesale and retail sales
  • Computer use
  • Electronics and automation

Digital competencies

  • Developing solutions
  • Planning events and programmes
  • Communicating with colleagues and clients
  • Resolving computer problems
  • Providing general assistance to people

Digital competencies

  • Managing, gathering and storing digital data
  • Using digital tools for collaboration and productivity
  • Protecting ict devices
  • Working with computers

Personal competencies

  • Supporting others
  • Working efficiently
  • Demonstrating willingness to learn
  • Processing information, ideas and concepts
  • Following ethical code of conduct

Professional groups of the occupation

Technicians and associate professionals

Information and communications technicians

Information and communications technology operations and user support technicians

Information and communications technology user support technicians

Other occupations of the professional group

Do you want to know what the hiring rate for this occupation is in the market?

Contracts and job seekers in the last year in Barcelonès

Information and communications technology user support technicians

3.615

Number of contracts in Barcelonès

57,47%

Percentage of contracts in Catalonia

-4,45% Interannual variation of contracts in Barcelonès

88,59%

Permanent contracts over total contracts in Barcelonès

12,60%

Part-time contracts

1,04% Turnover index

907

Average of job seekers in Barcelonès

9%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Information and communications technicians

70%

30%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Information and communications technicians

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Information and communications technology operations and user support technicians

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Information and communications technology user support technicians

No experience
8%
Less than 1 year
52%
Between 1 and 2 years
12%
Between 2 and 4 years
15%
Between 4 and 8 years
4%
More than 8 years
9%
Administrative and support service activities
26%
Information and communication
20%
Professional, scientific and techinical activities
19%
Other service activities
13%
Manufacturing
7%
Others
15%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.