Job catalog - Employment
Cataleg D ocupacions capçalera
Breadcrumb
Catalogue of occupations
Ocupacions
Ict help desk manager
Ict help desk manager Ict help desk managers Ict helpdesk manager Ict helpdesk managers Ict service desk manager It help desk manager It helpdesk manager Software support manager Technical support manager
Ict help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. they plan and organise the user support actions and troubleshoot ict problems and issues. Ict help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
Tasks
Tasks include -
(a) Answering user inquiries regarding software or hardware operation to resolve problems;
(b) Entering commands and observing system functioning to verify correct operations and detect errors;
(c) Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications;
(d) Overseeing the daily performance of communications and computer systems;
(e) Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software;
(f) Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.
(g) Emulating or reproducing technical problems encountered by users;
(h) Consulting user guides, technical manuals and other documents to research and implement solutions;
(i) Assisting applications programmers, systems developers and other ict professionals to develop and test ict products and services.
Knowledge
- Work skills
- Computer use
- Wholesale and retail sales
- Software and applications development and analysis
- Management and administration
Digital competencies
- Planning events and programmes
- Developing solutions
- Supervising a team or group
- Developing professional relationships or networks
- Training on operational procedures
Digital competencies
- Using digital tools for collaboration and productivity
- Managing, gathering and storing digital data
- Working with computers
Personal competencies
- Supporting others
- Working efficiently
- Leading others
- Dealing with problems
Professional groups of the occupation
Technicians and associate professionals
Information and communications technicians
Information and communications technology operations and user support technicians
Information and communications technology user support technicians
Other occupations of the professional group
Do you want to know the demand for this occupation in the market?
Contracts and job seekers in the last year in Barcelonès
Information and communications technology user support technicians
3.685
Number of contracts in Barcelonès
58,21%
Percentage of contracts in Catalonia
-9,63% Interannual variation of contracts in Barcelonès
89,39%
Permanent contracts over total contracts in Barcelonès
13,56%
Part-time contracts
1,04% Turnover index
891
Average of job seekers in Barcelonès
10%
Interannual variation of job seekers in Barcelonès
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
The market for this profile is hiring
Contracts in u00e8 over the past year by sex and age
Contracts by gender in Barcelonès.
Information and communications technicians
70%
30%
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
Contracts by age groups.
Information and communications technicians
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
What vacancies are published in the professional family?
Vacancies published by professional family and type of contract in Barcelonès over the past year
Information and communications technology operations and user support technicians
| Occupation | Vacancies | Permanent contracts |
|---|
Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.
What experience is required for the vacancies? Which sectors are looking for this occupation?
Information and communications technology user support technicians
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
The vacancies published are for working in:
Job vacancies posted by county
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
Occupations that share knowledge and skills
This service uses the ESCO classification of the European Commission.
