Job catalog - Employment
Cataleg D ocupacions capçalera
Breadcrumb
Catalogue of occupations
Ocupacions
Customer service representative
Assistant customer service representative Complaint representative Customer complaints handler Customer experience manager Customer feedback representative Customer relations officer Customer relationship officer Customer service officer Customer service person Customer service representative Graduate customer service representative Information agent Information clerk Information office worker Senior customer service representative Service desk operator Trainee customer service representative
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Tasks
Tasks include -
(a) Answering inquiries about goods services, and policy and providing information about their availability, location, price and related issues;
(b) Responding to inquiries about problems and providing advice, information and assistance;
(c) Recording information about inquiries and complaints;
(d) Referring complex inquiries to team leaders or expert advisers;
(e) Issuing relevant forms, information kits and brochures to interested parties.
Knowledge
- Wholesale and retail sales
- Marketing and advertising
- Database and network design and administration
- Computer use
- Work skills
Digital competencies
- Selling products or services
- Promoting products, services, or programs
- Planning events and programmes
- Developing solutions
- Communicating with colleagues and clients
Digital competencies
- Using digital tools for collaboration and productivity
- Accessing and analysing digital data
- Managing, gathering and storing digital data
Personal competencies
- Working efficiently
- Taking a proactive approach
- Demonstrating willingness to learn
- Communicating
- Processing information, ideas and concepts
Professional groups of the occupation
Clerical support workers
Customer services clerks
Client information workers
Inquiry clerks
Do you want to know the demand for this occupation in the market?
Contracts and job seekers in the last year in Barcelonès
Inquiry clerks
3.933
Number of contracts in Barcelonès
68,84%
Percentage of contracts in Catalonia
33,64% Interannual variation of contracts in Barcelonès
37,60%
Permanent contracts over total contracts in Barcelonès
53,14%
Part-time contracts
1,25% Turnover index
3.176
Average of job seekers in Barcelonès
13%
Interannual variation of job seekers in Barcelonès
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
The market for this profile is hiring
Contracts in u00e8 over the past year by sex and age
Contracts by gender in Barcelonès.
Customer services clerks
37%
63%
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
Contracts by age groups.
Customer services clerks
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
What vacancies are published in the professional family?
Vacancies published by professional family and type of contract in Barcelonès over the past year
Client information workers
| Occupation | Vacancies | Permanent contracts |
|---|
Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.
What experience is required for the vacancies? Which sectors are looking for this occupation?
Inquiry clerks
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
The vacancies published are for working in:
Job vacancies posted by county
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
Occupations that share knowledge and skills
This service uses the ESCO classification of the European Commission.
