Job catalog - Employment
Cataleg D ocupacions capçalera
Breadcrumb
Catalogue of occupations
Ocupacions
Ground steward/ground stewardess
Ground attendant Ground attendant supervisor Ground steward Ground steward/ground stewardess Ground stewardess Meet and assist agent Passenger service attendant Passenger service supervisor Passenger services agent Passenger services supervisor
Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Tasks
Tasks include -
(a) Obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customer’s requirements and advising them on travel arrangements;
(b) Providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures;
(c) Preparing itineraries;
(d) Making and confirming reservations for travel, tours and accommodation;
(e) Issuing tickets, boarding passes and vouchers;
(f) Helping customers in obtaining necessary travel documents such as visas;
(g) Verifying travel documentation and registering passengers and luggage at check-in and departure;
(h) Preparing bills and receiving payments.
Knowledge
- Work skills
- Law
- Psychology
Digital competencies
- Selling products or services
- Accompanying and welcoming people
- Developing professional relationships or networks
- Verifying identities and documentation
- Maintaining and enforcing physical security
Digital competencies
No skills and knowledge of the occupation have been found. Only skills and knowledge relevant and requested by companies in their job offers are displayed.
Personal competencies
- Supporting others
- Demonstrating willingness to learn
- Maintaining a positive attitude
Professional groups of the occupation
Clerical support workers
Customer services clerks
Client information workers
Travel consultants and clerks
Other occupations of the professional group
Related training
Certificates of professionalism
- Administrative activities in customer relations CP2
- Passenger services in railway transport CP2
Legend by training level:
Do you want to know what the hiring rate for this occupation is in the market?
Contracts and job seekers in the last year in Barcelonès
Travel consultants and clerks
1.523
Number of contracts in Barcelonès
71,60%
Percentage of contracts in Catalonia
10,28% Interannual variation of contracts in Barcelonès
89,49%
Permanent contracts over total contracts in Barcelonès
9,13%
Part-time contracts
1,34% Turnover index
454
Average of job seekers in Barcelonès
1%
Interannual variation of job seekers in Barcelonès
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
The market for this profile is hiring
Contracts in u00e8 over the past year by sex and age
Contracts by gender in Barcelonès.
Customer services clerks
36%
64%
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
Contracts by age groups.
Customer services clerks
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
What vacancies are published in the professional family?
Vacancies published by professional family and type of contract in Barcelonès over the past year
Client information workers
| Occupation | Vacancies | Permanent contracts |
|---|
Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.
What experience is required for the vacancies? Which sectors are looking for this occupation?
Travel consultants and clerks
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
The vacancies published are for working in:
Job vacancies posted by county
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
Occupations that share knowledge and skills
This service uses the ESCO classification of the European Commission.
