Job catalog - Employment
Cataleg D ocupacions capçalera
Breadcrumb
Catalogue of occupations
Ocupacions
Contact centre manager
Contact center manager Customer service manager
Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
Knowledge
- Marketing and advertising
- Management and administration
- Computer use
- Wholesale and retail sales
- Database and network design and administration
Digital competencies
- Analysing business operations
- Developing solutions
- Supervising a team or group
- Planning events and programmes
- Communicating with colleagues and clients
Digital competencies
No skills and knowledge of the occupation have been found. Only skills and knowledge relevant and requested by companies in their job offers are displayed.
Personal competencies
- Leading others
- Supporting others
- Demonstrating willingness to learn
- Processing information, ideas and concepts
- Dealing with problems
Professional groups of the occupation
Managers
Hospitality, retail and other services managers
Other services managers
Services managers not elsewhere classified
Other occupations of the professional group
Related training
Higher education
- Business Studies Bachelor
- Marketing and market research Bachelor
- Business administration and management Bachelor
- Industrial Organization Engineering Bachelor
- International Business Management Bachelor
Certificates of professionalism
- Customer, consumer or user service CP3
Legend by training level:
Do you want to know what the hiring rate for this occupation is in the market?
Contracts and job seekers in the last year in Barcelonès
Services managers not elsewhere classified
137
Number of contracts in Barcelonès
44,19%
Percentage of contracts in Catalonia
8,73% Interannual variation of contracts in Barcelonès
93,43%
Permanent contracts over total contracts in Barcelonès
13,14%
Part-time contracts
1,05% Turnover index
169
Average of job seekers in Barcelonès
9%
Interannual variation of job seekers in Barcelonès
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
The market for this profile is hiring
Contracts in u00e8 over the past year by sex and age
Contracts by gender in Barcelonès.
Hospitality, retail and other services managers
62%
38%
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
Contracts by age groups.
Hospitality, retail and other services managers
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
What vacancies are published in the professional family?
Vacancies published by professional family and type of contract in Barcelonès over the past year
Other services managers
| Occupation | Vacancies | Permanent contracts |
|---|
Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.
What experience is required for the vacancies? Which sectors are looking for this occupation?
Services managers not elsewhere classified
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
The vacancies published are for working in:
Job vacancies posted by county
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
Occupations that share knowledge and skills
This service uses the ESCO classification of the European Commission.
