Sales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to business contact and assume responsibility for complex repairs and maintenance process.

Tasks

Tasks include -
(a) Compiling lists of prospective client businesses using directories and other sources;
(b) Acquiring and updating knowledge of employers’ and competitors’ goods and services, and market conditions;
(c) Visiting regular and prospective client businesses to establish and act on selling opportunities;
(d) Assessing clients' needs and resources and recommending appropriate goods or services;
(e) Providing input to product design where goods or services must be tailored to suit clients’ needs;
(f) Developing reports and proposals as part of sales presentation to demonstrate benefits from use of goods or service;
(g) Estimating costs of installing and maintaining equipment or service;
(h) Monitoring customers’ changing needs and competitor activity, and reporting these developments to sales management;
(i) Quoting and negotiating prices and credit terms, and preparing and administering sales contracts;
(j) Arranging delivery of goods, installation of equipment and the provision of services;
(k) Reporting to sales management on sales made and the marketability of goods and services;
(l) Consulting with clients after sale to ensure a satisfactory resolution of any problems and provide ongoing support.