Cataleg D ocupacions capçalera

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Catalogue of occupations

Ocupacions

Railway passenger service agent

Latest available data: December 2024 (includes accumulated data from the past 12 months)

Other denominations:
Customer transit agent Passenger representative Railway customer service agent Railway customer service representative Railway customer transit agent Railway passenger agent Railway passenger service agent Railway station customer service agent Railway station customer service representative Railway transportation service representative

Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.

Tasks

Tasks include -
(a) Collecting and issuing tickets, passes or fares, and checking the validity of tickets issued previously;
(b) Attending to sleeping-cars and their occupants on passenger trains;
(c) Providing assistance with boarding, seating and luggage as required, especially to elderly, sick, or injured people;
(d) Opening and closing doors for passengers;
(e) Performing equipment safety checks prior to departure;
(f) Signalling to drivers to stop or proceed;
(g) Greeting passengers boarding transportation equipment, and announcing routes and stops.
(h) Ensuring that safety regulations are respected;
(i) Responding to passengers requests and complaints and providing information about stops and connections;
(j) Taking appropriate action in case of emergencies or accidents.

Knowledge

No skills and knowledge of the occupation have been found. Only skills and knowledge relevant and requested by companies in their job offers are displayed.

Digital competencies

  • Selling products or services
  • Accompanying and welcoming people
  • Promoting products, services, or programs
  • Developing solutions
  • Working in teams

Digital competencies

  • Using digital tools for collaboration and productivity
  • Accessing and analysing digital data
  • Analysing and evaluating information and data

Personal competencies

  • Demonstrating willingness to learn
  • Taking a proactive approach
  • Communicating
  • Collaborating in teams and networks
  • Maintaining a positive attitude

Professional groups of the occupation

Service and sales workers

Personal service workers

Travel attendants, conductors and guides

Transport conductors

Other occupations of the professional group

Do you want to know the demand for this occupation in the market?

Contracts and job seekers in the last year in Barcelonès

Transport conductors

189

Number of contracts in Barcelonès

79,41%

Percentage of contracts in Catalonia

600,00% Interannual variation of contracts in Barcelonès

10,05%

Permanent contracts over total contracts in Barcelonès

17,99%

Part-time contracts

1,45% Turnover index

12

Average of job seekers in Barcelonès

-8%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Personal service workers

53%

47%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Personal service workers

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Travel attendants, conductors and guides

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Transport conductors

No experience
9%
Less than 1 year
17%
Between 1 and 2 years
28%
Between 2 and 4 years
24%
Between 4 and 8 years
9%
More than 8 years
13%
Transportation and storage
31%
Administrative and support service activities
13%
Manufacturing
12%
Professional, scientific and techinical activities
11%
Other service activities
10%
Others
23%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.