Insurance claims managers lead the team of insurance claims officers to ensure they handle insurance claims properly and efficiently. They deal with more complex customer complains and assist with fraudulent cases. Insurance claims managers work with insurance brokers, agents, loss adjusters and customers.

Tasks

Tasks include -
(a) Planning, directing and coordinating the activities of staff in the branch;
(b) Establishing and maintaining relationships with individual and business customers;
(c) Providing advice and assistance to customers on their financial and insurance needs and with matters such as changes in law that may affect customers;
(d) Examining, evaluating and processing loan and insurance applications;
(e) Monitoring credit extension decisions;
(f) Conducting financial investigations;
(g) Overseeing the flow of cash and financial instruments, and the preparation of financial and regulatory reports;
(h) Approving or rejecting, or coordinating the approval or rejection of, lines of credit commercial, real estate and personal loans;
(i) Coordinating cooperation with other branches of the company;
(j) Managing budgets, controlling expenditure and ensuring the efficient use of resources;
(k) Overseeing the selection, training and performance of staff.