Ict operations managers coordinate ict services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ict systems and software.

Tasks

Tasks include -
(a) Consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs;
(b) Formulating and directing information and communication technology (ict) strategies, policies and plans;
(c) Directing the selection and installation of ict resources and the provision of user training;
(d) Directing ict operations, analysing workflow, establishing priorities, developing standards and setting deadlines;
(e) Overseeing the security of ict systems;
(f) Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers;
(g) Evaluating the organization's technology use and needs and recommending improvements such as hardware and software upgrades;
(h) Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources;
(i) Establishing and directing operational and administrative procedures;
(j) Overseeing the selection, training and performance of staff;
(k) Representing the enterprise or organization at ict related conventions, seminars and conferences.