Cataleg D ocupacions capçalera

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Catalogue of occupations

Ocupacions

Telephone switchboard operator

Latest available data: December 2024 (includes accumulated data from the past 12 months)

Other denominations:
Alarm centre dispatcher Communication centre operator Receptionist Receptionist telephone operator Switchboard operator Switchboard receptionist Telephone answering service operator Telephone operator Telephone switchboard operator

Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

Tasks

Tasks include -
(a) Operating switchboards and consoles to connect, hold, transfer, and disconnect telephone calls;
(b) Making connections for outgoing calls;
(c) Dealing with telephone inquiries and recording messages;
(d) Forwarding messages to staff or clients;
(e) Investigating operating system problems and informing repair services.

Knowledge

  • Electronics and automation

Digital competencies

  • Developing professional relationships or networks
  • Developing solutions
  • Accompanying and welcoming people
  • Performing general clerical and administrative tasks
  • Liaising and networking

Digital competencies

  • Accessing and analysing digital data
  • Protecting ict devices

Personal competencies

No skills and knowledge of the occupation have been found. Only skills and knowledge relevant and requested by companies in their job offers are displayed.


Professional groups of the occupation

Clerical support workers

Customer services clerks

Client information workers

Telephone switchboard operators

Do you want to know the demand for this occupation in the market?

Contracts and job seekers in the last year in Barcelonès

Telephone switchboard operators

1.263

Number of contracts in Barcelonès

55,20%

Percentage of contracts in Catalonia

-14,78% Interannual variation of contracts in Barcelonès

34,60%

Permanent contracts over total contracts in Barcelonès

46,16%

Part-time contracts

1,31% Turnover index

930

Average of job seekers in Barcelonès

-4%

Interannual variation of job seekers in Barcelonès

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

The market for this profile is hiring

Contracts in u00e8 over the past year by sex and age

Contracts by gender in Barcelonès.

Customer services clerks

37%

63%

Men
Women

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

Contracts by age groups.

Customer services clerks

Data source: Observatori del Treball i Model Productiu, Government of Catalonia

What vacancies are published in the professional family?

Vacancies published by professional family and type of contract in Barcelonès over the past year

Client information workers

Occupation Vacancies Permanent contracts

Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.

What experience is required for the vacancies? Which sectors are looking for this occupation?

Telephone switchboard operators

No experience
15%
Less than 1 year
22%
Between 1 and 2 years
18%
Between 2 and 4 years
20%
Between 4 and 8 years
5%
More than 8 years
20%
Administrative and support service activities
25%
Wholesale and retail trade; repair of motor vehicles and motorcycles
15%
Professional, scientific and techinical activities
11%
Manufacturing
10%
Education
10%
Others
29%

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.

The vacancies published are for working in:

Job vacancies posted by county

Data source: Own elaboration based on the data of vacancies extracted by Lightcast.