Business analysts research and understand the strategic position of businesses and companies in relation to their markets and their stakeholders. They analyse and present their views on how the company, from many perspectives, can improve its strategic position and internal corporate structure. They assess needs for change, communication methods, technology, it tools, new standards and certifications.

Tasks

(a) Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations’ resources;
(b) Analysing and evaluating current systems and structures;
(c) Discussing current systems with staff and observing systems at all levels of organization;
(d) Directing clients towards more efficient organization and developing solutions to organizational problems;
(e) Undertaking and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures;
(f) Recording and analysing organizations’ workflow charts, records, reports, manuals and job descriptions;
(g) Preparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organizational problems;
(h) Assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation;
(i) Reviewing operating procedures and advising of departures from procedures and standards.