Job catalog - Employment
Cataleg D ocupacions capçalera
Breadcrumb
Catalogue of occupations
Ocupacions
Hospitality establishment receptionist
Hospitality establishment receptionist Hotel receptionist Reception area clerk Reception assistant Reception worker Reservations clerk
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Tasks
Tasks include -
(a) Maintaining an inventory of rooms available for occupancy, reservations and room assignments;
(b) Registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
(c) Providing information regarding hotel services and services available in the community;
(d) Providing information about availability of accommodation and making room reservations;
(e) Responding to guests’ requests for housekeeping and maintenance services as well as complaints;
(f) Contacting housekeeping or maintenance services when guests report problems;
(g) Compiling and checking guest accounts for charges using computerized or manual systems;
(h) Receiving and forwarding messages in person or using telephone or telephone switchboard;
(i) Reviewing statements of charges to departing guests and receiving payment.
Knowledge
- Hotel, restaurants and catering
Digital competencies
- Accompanying and welcoming people
- Promoting products, services, or programs
- Executing financial transactions
- Performing general clerical and administrative tasks
- Selling products or services
Digital competencies
No skills and knowledge of the occupation have been found. Only skills and knowledge relevant and requested by companies in their job offers are displayed.
Personal competencies
- Demonstrating willingness to learn
- Supporting others
Professional groups of the occupation
Clerical support workers
Customer services clerks
Client information workers
Hotel receptionists
Other occupations of the professional group
Do you want to know the demand for this occupation in the market?
Contracts and job seekers in the last year in Barcelonès
Hotel receptionists
3.487
Number of contracts in Barcelonès
48,74%
Percentage of contracts in Catalonia
-1,86% Interannual variation of contracts in Barcelonès
67,74%
Permanent contracts over total contracts in Barcelonès
17,64%
Part-time contracts
1,26% Turnover index
1.178
Average of job seekers in Barcelonès
10%
Interannual variation of job seekers in Barcelonès
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
The market for this profile is hiring
Contracts in u00e8 over the past year by sex and age
Contracts by gender in Barcelonès.
Customer services clerks
37%
63%
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
Contracts by age groups.
Customer services clerks
Data source: Observatori del Treball i Model Productiu, Government of Catalonia
What vacancies are published in the professional family?
Vacancies published by professional family and type of contract in Barcelonès over the past year
Client information workers
| Occupation | Vacancies | Permanent contracts |
|---|
Data source: Data generated from the analysis of Lightcast data and the Observatory of Work and Productive Model of the Government of Catalonia.
What experience is required for the vacancies? Which sectors are looking for this occupation?
Hotel receptionists
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
The vacancies published are for working in:
Job vacancies posted by county
Data source: Own elaboration based on the data of vacancies extracted by Lightcast.
Occupations that share knowledge and skills
This service uses the ESCO classification of the European Commission.
