The professional in charge of the representation and sale of the services and tourist products of a hotel or hotel chain. The work consists of marketing the accommodation and services offer of the establishment among different wholesalers, travel agencies, DMC (Destination Management Companies) and in different hotel industry establishments (hotels, restaurants, etc.). In practice, the main mission is to increase the hotel occupancy rate.

• Be permanently informed about the situation of the hotel market, its evolution and the offer of added-value services.
• Present the offer of services and tourist products to hotel guests and give them information on special conditions, prices and promotions.
• Schedule visits with potential consumers and meets them regularly.
• Attend to guest complaints and negotiate possible compensation, trying at all times to maintain their loyalty.
• Process the information on contracted services to the hotel commercial department.
• Attend tourist promotion fairs, congresses and different acts for the presentation and promotion of tourist products.
• Personally attend and present tourist products in fairs and events.
• Sometimes participate in the organization of events in hotels.
• Actively collaborate in campaigns for the promotion and communication of the hotel.
• Maintains an updated database with guest information.
• Follow-up the business relationship with guests.

Regulated training and graduates

• Professionalism Certificate: Sales activities (Level 2)
• Professional Training Course(s) in the field of Trade and Marketing - Intermediate Level: Trade activities
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Management of tourist accommodation

Complementary training

Other specific skills

Analytical thought: Level 2

Orientation within reach: Level 3

Initiative: Level 3

Communication: Level 3

Customer orientation: Level 2

Planning and organisation: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Communication

Those who show a preference for the field of communication are interested in the generation and dissemination of information. This information, however, can have various purposes: provide information on events and occurrences, generate public opinion on a certain topic or promote and publicise a service or product. Carrying out these activities requires knowledge of various techniques aimed at communication, persuasion and marketing.

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Commercial agent

Conference assistant

Telesales operator

Section manager

Shop assistant

• Work hours

  Full-time

• Salary

  Salary range: between 20.360 and 29.523 euros annum gross. Median: 24.516 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Other features

  This job requires an enormous capacity for negotiation and patience when dealing with a customer.

• Professional category

  Specialist staff

• Human resources and equipment

  It is important to have a vehicle and mobile phone, and a minimum infrastructure and office machinery computer, fax, printer, etc.).

• Initial investments

  3,000 euros.