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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
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Description

Call centre operators provide customer service by telephone or Internet. Initially, call centre operators were simply required to have good people skills in working with customers. However, the recent rise in demand for this job post in sectors such as finance and high technology, requires a much more technical profile and even fluency in a second language. In fact, there are cross-European call centres in which up to ten languages are used.

Tasks

  • Build customer loyalty
    Handle clients' complaints and claims.
    Try to keep clients by applying persuasion techniques.
    Promote products.
    Resolve clients' questions and incidents about the service or the product.
    Make appointments.
  • Perform tasks related to sales and direct marketing (telemarketing):
    Update the computer database.
    Perform customer control.
    Monitor all mailings and answer clients' queries.
    Responsible for mailings, e-mailings and SMS messages sent to mobiles.
    Perform telesurveys.
    Create sales databases.
    Log purchase orders.
  • Provide technological support (this function is done by specialised telesales operators).
    Advise on incidents involving complexity that cannot be resolved automatically.
    Identify and resolve user incidents in sectors such as banking, telephony, IT, insurance, etc.
    Perform controls on incidents to assure that they have been resolved.

Quick access and copyright:

Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE