We use our own and third-party cookies to improve your browsing experience and to offer you content and services of interest.
Continued browsing on your part shall imply full acceptance of our cookies policy.
The following panel allows you to customize your consent preferences for any tracking technology used to help us achieve the features and activities described below. For more information on how these trackers help us and how they work, please see the cookie policy. You can review and change your choices at any time.
We use our own and third-party cookies to improve your browsing experience and to offer you content and services of interest.
Continued browsing on your part shall imply full acceptance of our cookies policy.
Description
Call centre operators provide customer service by telephone or Internet. Initially, call centre operators were simply required to have good people skills in working with customers. However, the recent rise in demand for this job post in sectors such as finance and high technology, requires a much more technical profile and even fluency in a second language. In fact, there are cross-European call centres in which up to ten languages are used.
Tasks
Training
More occupations with this training | Look for more information on the degree of interest
Experience
Soft skills
Gain insight into soft skills | Access the dictionary of soft skills
Interests
Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.
Those who show a preference for the field of communication are interested in the generation and dissemination of information. This information, however, can have various purposes: provide information on events and occurrences, generate public opinion on a certain topic or promote and publicise a service or product. Carrying out these activities requires knowledge of various techniques aimed at communication, persuasion and marketing.
More occupations with your interests | Get to know your professional interests | Glossary of interests
Related occupations
Wage earner
On account of their ability to transform the surrounding area, trade and tourism, which form part of the tertiary sector, are one of the main driving forces of regions. Trade encompasses all commercial transaction methods and formats. This ranges from local commerce to wholesale trading and e-commerce. Tourism includes all activities that form part of the tourist experience, such as catering or accommodation and specialist services. Trade and tourism are intrinsically related activities. For example, tourism in a city can result in visits to commercial establishments and the acquisition of consumables. Together, they create an industry that offers a flexible, fast response to changing trends and consumer demands. They quickly adopt technological changes and employ professionals with customer service skills, who have a tendency to specialise in the service they offer and constantly update their skills.
12-2010 | | Catalan | Beginner
Documents (5 of 5)
04-2024 | | Catalan | Advanced
This document shows data to have more information about the sector that will help you in your decisions regarding your training-work itinerary. This data is grouped into the following
Author: Barcelona Activa
Publishing date: 04-2024
12-2023 | | English | Beginner
Sectoral report showing the keys to this economic area as well as the main trends, both consolidated and emerging, in activities and professional profiles and reveals future scenarios.
Author: Barcelona Activa
Publishing date: 12-2023
08-2023 | | English | Advanced
This short report explains customer experience and how its implementation brings benefits for companies. It also refers to the professional profiles involved.
Author: Barcelona Activa
Publishing date: 08-2023
10-2022 | | English | Beginner
Do you know where to find the offers that may interest you according to the sector in which you are looking for work? We put at your disposal the
Author: Barcelona Activa
Publishing date: 10-2022
Related Videos (4 of 4)
Manel Vázquez, director of Comerç, Restauració i Consum a l'Ajuntament de Barcelona, tells us about the professionals in demand within this sector and the training and skills necessary to work in this area.
Vídeo on trobaràs un resum dels conceptes clau que van debatre els i les professionals i empreses participants a la jornada sectorial sobre l'impacte i potencial del sector del turisme en el futur de l'ocupació.
Vídeo on trobaràs un resum dels conceptes clau que van debatre els i les professionals i empreses participants a la jornada sectorial sobre l'impacte i potencial del sector del turisme en el futur de l'ocupació.
Vídeo on trobaràs un resum dels conceptes clau que van debatre professionals i empreses participants a la jornada sectorial sobre l'impacte i potencial del sector comerç en el futur de l'ocupació.
Useful links (5 of 12)
23-04-2024 | | English | Beginner
Trade and Tourism sector has gone through different transformational processes and milestones in recent decades, which have impacted professionals and asked them for new skills and knowledge. Let us
Author: Barcelona Activa
Date of issue: 18-04-2024
https://treball.barcelonactiva.cat/infografies/en/timeline/trade-and-tourisme.html
31-01-2024 | | English | Beginner
Formative centres, reference clusters, guilds, colleges, city projects... All of this and much more in this infographic that will allow you to gain a thorough knowledge of the ecosystem
Author: Barcelona Activa
Date of issue: 11-01-2024
https://treball.barcelonactiva.cat/infografies/en/ecosistema/commerce-and-tourism.html
18-01-2023 | | Catalan | Beginner
In this infographic you will be able to consult which of the formations will allow you to access the Trade and Tourism sector, some of the most outstanding jobs
Author: Barcelona Activa
Date of issue: 05-12-2022
https://treball.barcelonactiva.cat/infografies/en/sector/trade-and-tourism.html
12-07-2021 | | Catalan | Beginner
Aquesta infografia presenta els indicadors sobre el sector Comerç a Barcelona el 2020. El document ha estat elaborat pel Departament d'Estudis de la Gerència de Política Econòmica i Desenvolupament
Author: Barcelona Activa
Date of issue: 28-04-2021
https://infogram.com/indicadors-del-sector-comerc-2020-1h7j4dvwgjzn94n?live
12-07-2021 | | Catalan | Beginner
Aquesta infografia presenta els indicadors sobre el sector Turisme a Barcelona el 2020 que necessites saber. El document ha estat elaborat pel Departament d'Estudis de la Gerència de Política
Author: Barcelona Activa
Date of issue: 12-07-2021
https://infogram.com/indicadors-laboral-del-sector-turisme-2020-1h984wdde1qz2p3?live
Display Industry's jobs:
Trade and Tourism
© Barcelona Activa 2023
Centre per al desenvolupament professional Porta22
Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball
Monday to Friday from 9 to 18 h