These professionals manage the tourist services offered in a municipality. As suggested by the name, this role is performed in close association with the local public administration (town council). Municipal tourism technicians are responsible for developing tourism promotion programmes in the area, as well as dealing with and coordinating the various public and private organisations associated with this activity within the municipality.

• Design and develop the municipality's Tourism Master Plan.
  
• Devise tourist activities for the municipality.
  
• Devise tourist activities for the municipality.
  
• Establish the municipality's foreign promotion event and action schedule.
  
• Manage Tourist Offices in the municipality.
  
• Coordinate the municipality's marketing programme.
  
• Participate in presentations of products and publicly organised activities, and provide support for private products and tourism companies in the municipality.
  
• Coordinate the interdeparmental committees (environment, culture, finance) that are formed to serve tourists during peak periods.
  
• Deal with visitors at Tourist Offices.
  
• Coordinate events that involve stays or activities in the municipality.
  
• Lead familiarisation and press trips for travel agencies and specialised journalists.
  

Regulated training and graduates

• Professionalism Certificate: Local tourism promotion and visitor information (Level 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Guide, information and tourist assistance
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Travel Agencies and event management

Complementary training

Initiative: Level 2

Orientation within reach: Level 2

Planning and organisation: Level 2

Analytical thought: Level 2

Learning and use of knowledge: Level 1

Strategic orientation: Level 2

Networking: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Communication

Those who show a preference for the field of communication are interested in the generation and dissemination of information. This information, however, can have various purposes: provide information on events and occurrences, generate public opinion on a certain topic or promote and publicise a service or product. Carrying out these activities requires knowledge of various techniques aimed at communication, persuasion and marketing.

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Cruise travel agent

Tourist and/or leisure guide

Trip manager

Rural tourism manager

Information point officer

• Work hours

  Any modality is possible: public administration staff (position accessed via public competitive examinations), operating on a permanent, permanent seasonal, job or service-specific basis, etc.

• Salary

  Gross annual salaries tend to range between 18,000 and 25,000 Euros.

• Professional category

  Technician