Convention and congress sales agent

The events manager markets, organizes and follows-up all events that take place in the establishment so that on the day of a banquet or convention all departments involved are well coordinated and the expectations of clients are satisfied, thus optimizing the space in meeting rooms and possibilities of sale.

• Show the hotel meeting rooms to any clients wanting to hold a meeting, course, convention, etc.
• Greet the clients on the day of the event and confirm the services, making a later follow-up.
• Build client loyalty with careful service.

• Draft quotes for meetings or conventions.
• Draft budgets for conventions and banquets.
• Follow-up quotes.
• Follow-up events with the client before, during and after the event.
• Write a summary of daily and annual events.
• Ensure correct use of the meeting room schedule; update it and keep it in good condition.
• Supervise services contracted for conventions and banquets.
• Supervise the payment of deposits for events
• Issue monthly control reports of the production at three months and a summary of the visits received during the current month.
• Supervise payment of deposits for events.
• Issue monthly control reports of the production at three months and a summary of the visits received during the current month.
• Promote and sell the services for conventions and meetings.
• Attend specialized fairs.
• Reach the established quality and environmental standards.

• Ensure that management objectives are reached.
• Notify all departments involved of all orders for service with sufficient notice so that they can comply with client expectations.
• Supervise, together with the Head Receptionist, correct invoicing for services.
• Coordinate with Administration the granting of credits and payment of deposits by companies and agencies.
• Work with Business Management to study the competition (prices, conditions, new services) to consider the possibility of offering new services and prices.

Regulated training and graduates

• Certificat de Professionalitat de la Família Hoteleria i Turisme: Creació i gestió de viatjes combinats i esdeveniments (Nivell 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Travel Agencies and event management
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Management of tourist accommodation
• Grau: Direcció hotelera
• Grau: Gestió hotelera i turística
• Grau: Turisme
• Grau: Turisme i oci

Complementary training

Master's in Hotel and Restaurant Management.
Master's in Hotel Business Management.
Master's in Tourism Business Management.

Other specific skills

Initiative: Level 3

Learning and use of knowledge: Level 1

Commitment to the organisation: Level 3

Orientation within reach: Level 3

Planning and organisation: Level 3

Customer orientation: Level 3

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Event organiser

Front Office Manager

Cruise travel agent

Revenue Manager

Hotel catering manager

• Work hours

  Full-time, highly flexible working day. The timetable is usually prolonged and includes shifts on public holidays.

• Salary

  Between 19.603 and 28.620 euros gross per year. Median: 23.686 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Middle management