Barcelona City Council | Capital humàBarcelona City Council website

Home  > Job profiles

 

 Send

Enviar


Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
Get to know this occupation

Other denominations

Collective establishments receptionist (residential care homes, penitentiary centres, hospitals, civic centres, etc.)

Description

Collective establishment receptionists are in charge of informing about the services of the entity they represent and of welcoming and assisting users or visitors. In addition, they are responsible for guarding and handing over room or hall access keys or cards, taking care of the surveillance of the entrance and exit of the space and the distribution operations of the luggage or other belongings and materials of the people who use the establishment.

This professional profile assumes commercial, administrative and informational functions. It is the first impression that the person receives when he/she arrives and, therefore, these professionals must give an image that transmits efficiency and professionalism, because their work constitutes a true business card for the establishment.

Tasks

Organize and manage reception services, common and living areas in an establishment
  • Inform people about the general and complementary services of the establishment and, in some cases, market them.
  • In charge of delivering room or hall access keys or cards and, if necessary, welcome guests and accompany them to these spaces.
  • Take care of the distribution of mail, parcels or luggage within the establishment.
  • Watch and manage accesses, controlling the entry and exit of persons, goods or activities and, when necessary, perform the registration of documentation according to legal regulations.
  • Watch the left-luggage office, safe-deposit box and parking if the establishment has it.
  • If these professionals work in a hotel, manage bookings, provide information to users about places of interest and process tickets (events, shows) as well as external services (car rental, city tours). The objective is to achieve an optimal occupancy level and that the people staying will return to the same establishment in the future.

Bill and collect the payment for all services provided (in the case of commercial establishments)
  • Control all the services provided and responsible for including them in the invoice.
  • Manage both cash collections and the monitoring and final collection of credits.

Participate in the quality management of the establishment
  • Attend to guests during their stay to solve any practical incident.
  • Collect customer impressions, suggestions and complaints and share them with the managers of each department in order to improve the quality of the service.

Quick access and copyright:

Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE