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Collective establishments receptionist (residential care homes, penitentiary centres, hospitals, civic centres, etc.)

Description

Collective establishment receptionists are in charge of informing about the services of the entity they represent and of welcoming and assisting users or visitors. In addition, they are responsible for guarding and handing over room or hall access keys or cards, taking care of the surveillance of the entrance and exit of the space and the distribution operations of the luggage or other belongings and materials of the people who use the establishment.

This professional profile assumes commercial, administrative and informational functions. It is the first impression that the person receives when he/she arrives and, therefore, these professionals must give an image that transmits efficiency and professionalism, because their work constitutes a true business card for the establishment.

Tasks

Organize and manage reception services, common and living areas in an establishment
  • Inform people about the general and complementary services of the establishment and, in some cases, market them.
  • In charge of delivering room or hall access keys or cards and, if necessary, welcome guests and accompany them to these spaces.
  • Take care of the distribution of mail, parcels or luggage within the establishment.
  • Watch and manage accesses, controlling the entry and exit of persons, goods or activities and, when necessary, perform the registration of documentation according to legal regulations.
  • Watch the left-luggage office, safe-deposit box and parking if the establishment has it.
  • If these professionals work in a hotel, manage bookings, provide information to users about places of interest and process tickets (events, shows) as well as external services (car rental, city tours). The objective is to achieve an optimal occupancy level and that the people staying will return to the same establishment in the future.

Bill and collect the payment for all services provided (in the case of commercial establishments)
  • Control all the services provided and responsible for including them in the invoice.
  • Manage both cash collections and the monitoring and final collection of credits.

Participate in the quality management of the establishment
  • Attend to guests during their stay to solve any practical incident.
  • Collect customer impressions, suggestions and complaints and share them with the managers of each department in order to improve the quality of the service.

Quick access and copyright:

Centre per al desenvolupament professional Porta22

Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball

900533175
Monday to Friday from 9 to 18 h

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE