This professional organizes, manages, coordinates, controls and markets all the departments of a tourist, leisure, health, culture or business establishment. The maximum person in charge of achieving guest satisfaction.

• Responsible for the strategic planning and operation of the establishment.
  Determine the type of services provided by of the establishment, the category of the services and patterns and quality levels.
  Establish processes for administrative control and provision of services.
  Define the organization chart, describing different jobs and their respective responsibilities.
  Develop a communication strategy to market the company.
• Manage the activity of the establishment and the marketing of the services offered.
  Controls the service quality.
  Be responsible for the correct performance of the people in the following areas: reception, administration, sales, accommodation, restaurant services, maintenance and complementary activities (animation, sport, etc.).
  Design offers to implement the business strategy.
  Determine and control service prices in accordance with demand, the competition and the position of the establishment on the market.
  Control the budget to comply with the objectives of economic return, and analyze any possible deviations.
• In the case of hotel chains, be the main interlocutor with central services.

Regulated training and graduates

• Grau: Direcció hotelera
• Grau: Turisme
• Grau: Turisme i oci
• Grau: Gestió hotelera i turística
• Grau: Direcció d'empreses
• Grau: Direcció d'empreses (BBA)
• Grau: Màrqueting i direcció comercial
• Grau: Màrqueting i investigació de mercats

Complementary training

Other specific skills

Strategic orientation: Level 3

People management: Level 3

Networking: Level 2

Planning and organisation: Level 3

Orientation within reach: Level 4

Leadership: Level 2

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Hotel expansion manager.

Business planning and development director in tourist institutions and companies.

Hotel catering manager

Revenue Manager

Director of communication

• Work hours

  Full-time, highly flexible working day. Long working days are common, as are shifts on public holidays.

• Salary

  Salary range: between 53.275 and 79.299 euros annum gross. Median: 64.997 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Manager