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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
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Description

This professional organizes, manages, coordinates, controls and markets all the departments of a tourist, leisure, health, culture or business establishment. The maximum person in charge of achieving guest satisfaction.

Tasks

  • Responsible for the strategic planning and operation of the establishment.
    Determine the type of services provided by of the establishment, the category of the services and patterns and quality levels.
    Establish processes for administrative control and provision of services.
    Define the organization chart, describing different jobs and their respective responsibilities.
    Develop a communication strategy to market the company.
  • Manage the activity of the establishment and the marketing of the services offered.
    Controls the service quality.
    Be responsible for the correct performance of the people in the following areas: reception, administration, sales, accommodation, restaurant services, maintenance and complementary activities (animation, sport, etc.).
    Design offers to implement the business strategy.
    Determine and control service prices in accordance with demand, the competition and the position of the establishment on the market.
    Control the budget to comply with the objectives of economic return, and analyze any possible deviations.
  • In the case of hotel chains, be the main interlocutor with central services.


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Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE