These professionals plan, organise and coordinate, either for an individual or an institution, the tasks and logistics required for an event. They are in charge of organising, executing, marketing and monitoring the events for which they are responsible, with the aim of ensuring that all the departments involved are well coordinated and that the expectation of the clientele are met.

These professionals can participate in the organisation of massive events, such as congresses or conventions, which usually take more than a year to prepare and are attended by hundreds or thousands of people and accompanying persons, but also medium or small events, such as trips, journeys or events like conferences and courses.

• Consider the characteristics of the venue and the number of attendees and speakers and study possible specific requirements, such as translation services, documentation, necessary infrastructures, etc.
• Evaluate together with the client company the different options of physical spaces where the event can be held.
• Foresee the booking, accommodation, and catering needs. Confirm the services and carry out a subsequent follow-up.
• Build customer loyalty with a service tailored to their demands and needs.

• Prepare a detailed budget for all budget lines involved in holding the congress or convention and for optional and complementary services.
• Negotiate the budget with clients and suppliers.
• Follow up on the budget.
• Supervise service contracts.

• Ensure the correct use of the room planning, keeping it permanently updated and in good condition.
• Communicate all service orders to all departments involved sufficiently in advance, so that the expectations of the clientele can be adequately met.
• Manage and supervise the teams of subcontracted professionals, such as translators and interpreters, light and sound equipment, catering.
• Provide personalised assistance during the event.
• Responsible for the logistics involved in the closing of the event, as well as the economic and management results report.
• Evaluate the results and the correct management of the congress or convention.
• Seek to achieve the established environmental and quality standards.

Regulated training and graduates

• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Creació i gestió de viatjes combinats i esdeveniments (Nivell 3)
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Travel Agencies and event management
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Management of tourist accommodation
• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Sales and commercial spaces management
• Grau: Direcció hotelera
• Grau: Gestió hotelera i turística
• Grau: Turisme
• Grau: Turisme i oci

Complementary training

Other specific skills

People management: Level 2

Initiative: Level 3

Negotiation: Level 2

Customer orientation: Level 3

Planning and organisation: Level 3

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Events manager

Cruise travel agent

Front Office Manager

Conference, congress and event organisation technician

Tourism product marketing and concept manager

• Work hours

  Full-time, very flexible working hours. Long working hours, including shifts on public holidays, are common.
  
  

• Salary

  Remuneration varies according to objectives. A rough estimate is between 30,145 and 42,387 euros gross per year. The average salary is around 35,746 euros gross per year.
  
  Source: Estudi "Observatori d'ocupacions i salaris del Mercat de Treball Actual. Barcelona Activa", elaborated by ICSA Grupo. April 2015.
  
  

• Professional category

  Technician