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In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.
Other denominations
Front Office Manager, Front Desk Manager.
Description
Front office managers are in charge of organizing, directing and controlling the reception area. Manage the offer of rooms as well as their advance contracting, taking into account reservations, tickets, departures, billing and special situations (changes, overbooking, no shows, etc.), and optimize material and human resources in order to offer a higher quality of customer service, greater worker satisfaction, and maximum occupancy and production in the hotel establishment. They are also responsible for achieving the desired employment objectives and ensuring that the operation of the reception area is in line with the philosophy of the hotel establishment.
The reception and experience of clients during the process of making a reservation is the first and main contact that they have with the hotel establishment, for this reason it is very important to convey an adequate impression of professionalism, quality and hospitality. To achieve this, these professionals must ensure the correct training of the team and optimize the processes and operations of the front office department.
Tasks
© Barcelona Activa 2011
Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet
Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball
Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva