Other denominations
Front Office Manager, Front Desk Manager.
Description
Front office managers are in charge of organizing, directing and controlling the reception area. Manage the offer of rooms as well as their advance contracting, taking into account reservations, tickets, departures, billing and special situations (changes, overbooking, no shows, etc.), and optimize material and human resources in order to offer a higher quality of customer service, greater worker satisfaction, and maximum occupancy and production in the hotel establishment. They are also responsible for achieving the desired employment objectives and ensuring that the operation of the reception area is in line with the philosophy of the hotel establishment.
The reception and experience of clients during the process of making a reservation is the first and main contact that they have with the hotel establishment, for this reason it is very important to convey an adequate impression of professionalism, quality and hospitality. To achieve this, these professionals must ensure the correct training of the team and optimize the processes and operations of the front office department.
Tasks
© Barcelona Activa 2023
Centre per al desenvolupament professional Porta22
Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona
bcn.cat/treball
Monday to Friday from 9 to 18 h