Barcelona City Council | Capital humà

Mobile phone salesman/woman Sales technician

These professionals run points of sale for products and services in the portable electronic device field (mobile phones, smartphones, PDAs and others), on the basis of the guidelines set out by the parent company. They are also responsible for providing customers with personalised service, offering them advice and demonstrating how the products and services on offer work. They launch promotions and implement sales strategies in order to achieve the targets set by the parent company.

• Offer advice and demonstrate how products and services on offer work "on the spot". The products in question will come from the portable electronic device field (for example, internet on the go, PDA, handhelds, mobile phones, smartphones, wireless communication). They are responsible for selling products and services that use the latest technologies on the market.
• Organise the point of sale, in line with the established criteria, in order to achieve targets you are set.
• Look after and coordinate the storage of the products on sale.
• Manage supplies and commercial (draw up propositions and contracts).
• Implement sales and merchandising strategies that define the company's business unit: prepare the shop display and plan promotional campaigns.

Regulated training and graduates

• Certificat de Professionalitat de la Família Informàtica i comunicacions: Operació en sistemes de comunicacions de veu i dades (Nivell 2)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Activitats de gestió del petit comerç (Nivell 2)
• Professionalism Certificate: Implementation and enlivenment of commercial spaces (Level 3)
• Professional Training Course (s) in the field of computer and communications- Intermediate level: Microcomputer systems and networks
• Professional Training Course(s) in the field of Trade and Marketing - Advanced Level: Sales and commercial spaces management
• A-levels

Complementary training

Other specific skills

Customer orientation: Level 2

Orientation within reach: Level 2

Communication: Level 1

Flexibility and change management: Level 1

Initiative: Level 1

Learning and use of knowledge: Level 1

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Communication

Those who show a preference for the field of communication are interested in the generation and dissemination of information. This information, however, can have various purposes: provide information on events and occurrences, generate public opinion on a certain topic or promote and publicise a service or product. Carrying out these activities requires knowledge of various techniques aimed at communication, persuasion and marketing.

Shop assistant

Shop Coordinator

Butcher

Section manager

Fishmonger

• Work hours

  Full-time

• Salary

  Ranges from 13.122 to 17.362 euros a year gross, depending on experience. Median: 15.094 euros annum gross. It may also have a significant target-based component.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Specialist staff