This is the professional in charge of accompanying, informing, coordinating and assisting a group of persons during a trip, a museum visit, the viewing of cultural goods and visits to places of historical, ethnological, environmental or geographical interest Can work as a local guide and trail guide.

• Accompany, inform, coordinate and assist a group during a tourist or leisure visit.
  Analyze the service to provide and adapt it to the needs of the group.
  Coordinate tourist itineraries and deal with transport, hotels, guided tours and other complementary services.
  Manage the necessary means to make the guide service attractive and accomplished.
  Inform about the elements of interest that will be found during a trip or tourist visit.
  Provide solutions when emergencies, unforeseen events or any other type of incident.
  Update knowledge visiting sites to provide quality information.
  Organize and promote optional activities, respecting the general programme, to expand the degree of satisfaction and knowledge of the members of the group.
• Analyze the service provided to detect its weaknesses and improve it.
  Evaluate the service offered by checking the degree of customer satisfaction.
  Inform the company organising the service about the quality of the different collaborators -hotels, restaurants, carriers, etc. - and the activities carried out.
  Advise the organising company when designing future programmes.

Regulated training and graduates

• Professionalism Certificate: Local tourism promotion and visitor information (Level 3)
• Certificat de Professionalitat de la Família Hoteleria i Turisme: Venda de productes i serveis turístics (Nivell 3)
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Travel Agencies and event management
• Professional Training Course(s) in the field of Hotel Management and Tourism - Advanced Level: Guide, information and tourist assistance
• Grau: Turisme
• Grau: Turisme i oci
• Grau: Comunicació cultural
• Grau: Antropologia i evolució humana
• Grau: Antropologia social i cultural
• Grau: Belles arts
• Grau: Conservació-restauració de béns culturals
• Grau: Arts i disseny
• Grau: Disseny
• Grau: Disseny i creació digitals
• Grau: Arts escèniques
• Grau: Arqueologia
• Grau: Història
• Grau: Història de l'art
• Grau: Història de l'art i gestió del patrimoni artístic
• Grau: Humanitats
• Grau: Humanitats i estudis culturals
• Grau: Musicologia
• Grau: Enologia
• Grau: Ciències ambientals
• Grau: Ciències del mar
• Grau: Geologia
• Grau: Ciències de l'activitat física i de l'esport

Other specific skills

Orientation within reach: Level 2

Planning and organisation: Level 2

Customer orientation: Level 1

Initiative: Level 2

Learning and use of knowledge: Level 1

Leadership: Level 1

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Cultural heritage coordinator

Cultural adviser

Art expert

Content manager

Conserver/restorer of cultural heritage

• Work hours

  Full working day, with schedules defined by the area or place to be visited. Long working days are commonplace (being responsible for the group 24 hours a day).

• Salary

  Between 19,000 and 25,000 Euros per annum (gross).

• Other features

  Must have a friendly mannder and very good interpersonal skills.

• Professional category

  Technician

• Human resources and equipment

  Those needed in order to gain a sound knowledge of the area to be visited and a good command of the required languages.

• Initial investments

  A minimum infrastructure is needed to allow one's work to be manageable. The average cost of a personal computer and a phone line shouldn't be more than 1500 euros.