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Regulations

In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

 
Get to know this occupation

Description

This is the professional in charge of accompanying, informing, coordinating and assisting a group of persons during a trip, a museum visit, the viewing of cultural goods and visits to places of historical, ethnological, environmental or geographical interest Can work as a local guide and trail guide.

Tasks

  • Accompany, inform, coordinate and assist a group during a tourist or leisure visit.
    Analyze the service to provide and adapt it to the needs of the group.
    Coordinate tourist itineraries and deal with transport, hotels, guided tours and other complementary services.
    Manage the necessary means to make the guide service attractive and accomplished.
    Inform about the elements of interest that will be found during a trip or tourist visit.
    Provide solutions when emergencies, unforeseen events or any other type of incident.
    Update knowledge visiting sites to provide quality information.
    Organize and promote optional activities, respecting the general programme, to expand the degree of satisfaction and knowledge of the members of the group.
  • Analyze the service provided to detect its weaknesses and improve it.
    Evaluate the service offered by checking the degree of customer satisfaction.
    Inform the company organising the service about the quality of the different collaborators -hotels, restaurants, carriers, etc. - and the activities carried out.
    Advise the organising company when designing future programmes.


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Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899
bcn.cat/treball

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777
bcn.cat/barcelonactiva

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE