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Customer service managers carry out the service provided by a company to its customers, provide them with information on products and its services and solve any problems and doubts that may appear. They are responsible for providing customers with assistance and help in planning, installing, maintaining, updating, troubleshooting and/or removing a product.

These professionals must have a vocation for service and a willingness to help, empathy, a passion for communication and a decisive attitude to propose alternative solutions in order to resolve customer complaints. They must ensure an efficient response to their queries and maintain standards of excellence in service in order to guarantee a high level of satisfaction.


  • Answer and manage incoming calls.
  • Manage the claims and incidents of the service and analyze the causes in order to provide solutions.
  • Identify and evaluate the needs of clients and attend to suggestions and queries. They measure the degree of satisfaction with the service offered and based on the results identify improvement mechanisms.
  • Electronically record essential information such as user data, product or service and the reason for the call.
  • Establish a relationship of trust and proximity between the company and the client through open and constructive communication.
  • When the demand that the client presents is not solved in a single call or attention, they follow up on the consultation in order to ensure customer satisfaction and loyalty.

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Centre per al desenvolupament professional Porta22

Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona

Monday to Friday from 9 to 18 h

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE