Barcelona City Council | Capital humà

Account manager; Key account manager

Account executives are in charge of the intermediation between the company and the client, and with whom they must ensure an optimal relationship both commercially and financially, as well as a good knowledge of their business.
Their main function is to monitor compliance with the objectives of the assigned customer accounts, analyse their evolution and propose corrective measures in the event of deviations, such as delays in payments or receipt of products. These professionals combine technical knowledge with great commercial ability, which allows them to offer new products to improve their service or the client company¿s processes.

Regulated training and graduates

• Grau: Administració d'empreses i gestió de la innovació
• Grau: Administració i direcció d'empreses
• Grau: Economia
• Grau: Economia i gestió
• Grau: Ciències empresarials-management
• Grau: Comptabilitat i finances
• Grau: Màrqueting
• Grau: Màrqueting i direcció comercial
• Grau: Empresa i tecnologia

Complementary training

Master's degree or post-graduate degree in international trade and marketing.
Driving licence.
Specialization courses are valued to enhance communication skills and business skills.

Other specific skills

People management: Level 1

Communication: Level 3

Negotiation: Level 2

Customer orientation: Level 3

Planning and organisation: Level 3

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Director of communication

Investment and innovation manager, Innovation projects promoter

ICT consultant

Finance Director

Financial consultant

• Work hours

  Full-time working mornings and afternoons. Telephone availability may be required outside of the working time.
  

• Salary

  The remuneration of the account executive is calculated based on the hours worked, their educational level and demonstrable experience. The remuneration depends on the client portfolio they manage and the number of individuals they supervise. It can vary between 19.734 and 30.567 euros (gross) a year. Median: 24.561 euros annum gross. It is not normally fixed, as a percentage of variable salary is usually added to the annual gross pay, based on the obtained results.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.