This person is responsible for handlding the procedures when there is a claim on an insured good, dealing with the file from beginning to end. As such, they carry out the necessary procedures with insurance companies and the people involved in order to handle the claim from an administrative point of view, controlling, monitoring and closing the case, ensuring that terms agreed with clients are met. However, depending on their training and experience, these administative tasks may also include some advisory duties. In addition, it is worth noting that there are different types of claims, depending on the nature of the object insured (freight, cars, boats, motorcycles, homes, etc.), each of which require specific knowledge in the respective fields.

• Analyse the guarantee of the damaged goods (set of operations that serve to provide compensation for possible damages suffered by a good), based on the assessment of the formal contract for the insurance of the goods, and on the applicable law.
• Detect possible fraud by analysing data on the state of damaged goods and the circumstances that have caused the damage; information that is provided by the insurance expert.
• Put into effect the monitoring, control, review and closure of the dossier which follows conventional methodology procedures and applicable regulations.
• Provide customer service (to affected companies or individuals) and solve doubts/problems during the processing of the inquiry regarding the damage occurred - terms of procedure, payment, indemnity, etc.
• Establish contact between the insuring company and affected individuals or companies, by providing continuous communication between parties.
• Make assessments in matters of insurance, if you have the correct level of training.
• Provide support to business networks in matters related to insurance procedures undertaken in cases of damages occurred to goods.
  

Regulated training and graduates

• Certificat de Professionalitat de la Família Administració i gestió: Gestió comercial i tècnica d'assegurances i reassegurances privades (Nivell 3)
• Certificat de Professionalitat de la Família Administració i gestió: Mediació d'assegurances i reassegurances privades i activitats auxiliars (Nivell 3)
• Certificat de Professionalitat de la Família Administració i gestió: Assistència documental i de gestió en despatxos i oficines (Nivell 3)
• Professional Training Course(s) in the field of Administration and Management - Advanced Level: Administration and Finance

Complementary training

Other specific skills

Learning and use of knowledge: Level 1

Orientation within reach: Level 2

Planning and organisation: Level 2

Initiative: Level 2

Flexibility and change management: Level 2

Customer orientation: Level 2

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Financial advisor

Administrative Officer

Treasury manager

Container goods technician

Collections manager

• Work hours

  Full-time in split shifts of morning and afternoon.

• Salary

  The remuneration of the claims processor is calculated based on the hours worked and the complexity of the procedures to be carried out. The remuneration also depends on the person's education level and degree of specialisation, ranging between 17.431 and 25.359 euros (gross) a year. Median: 21.025 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Specialist staff