Barcelona City Council | Capital humà

Collections managers either work for companies, chasing outstanding invoices, or for banks, chasing loans not paid back by their due date in order to ensure debt is paid. There are no limits to the type of clients you can encounter in this job, since it involves gathering information about the solvency of both individuals and companies.

• Identify bank or companies' debtors.
• Verify their location or skiptracing (home address, phone number, etc.).
• Study and assess their file.
• Contact debtors to inform them of their situation and to request payment of the debt.
• In some cases they may negotiate new repayment terms for the overdue bill or loan with the client.
• Try to ascertain the causes for the default and offer advice on how to pay back the debt.
• Follow up on each of the debtors in order to keep track of the process and ascertain when the payment has been made.
• In extreme cases, they make take action against the debtor, such as cutting off the service or seizing goods, or may initiate legal proceedings in order to guarantee repayment of the debt.

Regulated training and graduates

• Certificat de Professionalitat de la Família Administració i gestió: Activitats administratives en la relació amb el client (Nivell 2)
• Certificat de Professionalitat de la Família Administració i gestió: Activitats de gestió administrativa (Nivell 2)
• Certificat de Professionalitat de la Família Administració i gestió: Finançament d'empreses (Nivell 3)
• Certificat de Professionalitat de la Família Administració i gestió: Assistència documental i de gestió en despatxos i oficines (Nivell 3)
• Professional Training Course(s) in the field of Administration - Intermediate Level: Administrative Management
• Professional Training Course(s) in the field of Administration and Management - Advanced Level: Administration and Finance

Complementary training

Other specific skills

Analytical thought: Level 1

Orientation within reach: Level 1

Empathy: Level 2

Flexibility and change management: Level 2

Customer orientation: Level 2

Planning and organisation: Level 1

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Administrator

Treasury manager

Passenger service agent

Passenger handling agent

Movement area agent

• Work hours

  Normally full-time, but sometimes possible to work part-time. In many cases, working hours may need to be flexible in order to be able to contact individuals at home, outside of normal working hours.

• Salary

  Salary range: between 16.617 and 24.423 euros annum gross. Median: 20.145 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.