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In compliance with Organic Law 15/1999, of 13 December, under the Personal Data Protection Act, we inform you that data collected will form part of an automated file, under the ownership of BARCELONA ACTIVE SPM S.A., with registered office at 162-164 Calle Llacuna, Barcelona, with the aim of managing enrollments and of informing of the company's activities and services within its field of action. You will be able to exercise access rights, rectification, cancel cancellation and/or opposition via written communication to the Legal Services of BARCELONA ACTIVE SPM S.A. at the aforementioned address.

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Collections managers either work for companies, chasing outstanding invoices, or for banks, chasing loans not paid back by their due date in order to ensure debt is paid. There are no limits to the type of clients you can encounter in this job, since it involves gathering information about the solvency of both individuals and companies.


The process followed by collections managers in order to follow up on unpaid bills and ensure that these get paid involves the following stages:
  • Identify bank or companies' debtors.
  • Verify their location or skiptracing (home address, phone number, etc.).
  • Study and assess their file.
  • Contact debtors to inform them of their situation and to request payment of the debt.
  • In some cases they may negotiate new repayment terms for the overdue bill or loan with the client.
  • Try to ascertain the causes for the default and offer advice on how to pay back the debt.
  • Follow up on each of the debtors in order to keep track of the process and ascertain when the payment has been made.
  • In extreme cases, they make take action against the debtor, such as cutting off the service or seizing goods, or may initiate legal proceedings in order to guarantee repayment of the debt.

Quick access and copyright:

Centre per al desenvolupament professional Porta22
Convent de Sant Agustí
Ca n'Andalet

Barcelona Treball (Porta22)
+34 934 019 899

Barcelona Activa Headquarters
Llacuna, 162-164
08018 Barcelona
+34 934 019 777

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE