Airport Service Agent; Passenger Attention Technician, Salesmen and other users; Terminal Duty Manager

This professional is the person responsible for the operations of airport terminals. They monitor the state of, access to and use of facilities, dealing with incidents and supervising the activities of the various agents who contribute to the operations (security, cleaning services, companies, shops, restaurants, salesmen, etc.). It is important to remember that in a lot of airports, these spaces are constantly in use throughout the year, by large groups of people, which means that this coordinating role is essential for everything to run smoothly.

• Supervise that the security devices used in the airport are in perfect working condition: emergency exits, fire extinguishers, etc.
• Ensure that the airport emergency plan is maintained and sent to all staff of the airport.
• Revise and maintain the correct clean state of the terminal.
• Inspect tasks of maintenance service and airport construction.
• Undertake a proactive surveillance of airport facilities, notifying the pertinent departments in the event of an operational incidence. This task is carried out by circulating through the airport facilities, or y using the surveillance system installed in the offices, to provide control of strategic points of the terminal.
• Attend to the staff working in the terminal and foresee possible problems.
• Coordinate airport auxiliary companies: companies, travel agencies, shops, catering, operators, etc. Ensure that airport regulations are followed.
• Solve incidences of a varying nature: user complaints, lost children, failure in passenger information systems, arrivals of VIPs at the airport, etc. Generally, this involves getting in contact with different companies and organisations: police, press, security service, firefighters.
• In some cases, the established contingency plan can change.
• Elaborate a report to leave a record of all operations in the terminal over the length of the working day.
• Provides a link between the companies that operate in the terminal and the Airport Director.

Regulated training and graduates

Complementary training

Other specific skills

Orientation within reach: Level 3

Initiative: Level 3

Concern for order and quality: Level 3

Communication: Level 3

Flexibility and change management: Level 2

Planning and organisation: Level 1

Customer service

Direct and personal interaction with people and relating to the public are highly-motivating activities for individuals who have an interest in the field of customer service. A focus on people and on satisfying customers' needs is key in the occupations included in this field. These jobs entail the need to know suitable techniques for attending to the public and being able to give appropriate service that is tailored to their needs and expectations. Good examples are activities which offer assistance and guidance during functions, trips or at facilities, and those which provide advice in relation to products and services.

Management

The organisation, administration and control of a company or entity are the main interests of people related to the management field. Activities included in this field of interest vary from effective resource management, feasibility analyses and solving business problems to the development of skills and fostering of motivation in relation to human resources. Knowledge regarding specific techniques of strategic administration and business management are required to carry out these activities.

Head of airport security

Customer service manager

Special assistance agent

Air navigation operations technician

Maintenance manager

• Work hours

  Divided into 8-hour shifts, although in particularly heavy workload scenaros it is not uncommon for these to be extended to 12 hours. This largely depends on each airport's respective timetables.

• Salary

  Salary range: between 16.061 and 22.900 euros annum gross. Median: 19.178 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Professional category

  Middle management