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These professionals are mainly involved in the management of routes and fleets of vehicles such as buses, metro, taxis, bicycles for collective use (bicing), trams and trains. Collective passenger transport is subject to fluctuations in demand and therefore requires planning and management to guarantee a quality service to citizens and an optimisation of the number of vehicles needed to provide the service with the correct degree of customer satisfaction.

They work both in private companies that must manage their fleet of passenger transport vehicles and in public companies that must guarantee a quality service and demand quality standards from the different operators. They control the frequency of vehicle traffic by establishing service schedules, vehicle types according to their capacity and plan in advance any possible incidents on the routes that may lead to changes in the routes or any other service impact.


  • Define the routes, setting stops and schedules and ensuring that they are complied with.
  • Supervise the state of conservation of the vehicle fleets (availability, state of conservation, level of modernisation, etc.), and plan their use according to the needs of the service.
  • Plan and organise possible changes in the routes for incidents (breakdowns, accidents, road works), ensuring the quality of the service as much as possible and informing users of the effects on the service.
  • Respond promptly to service incidents (breakdowns, incidents, disruptions in vehicle circulation), always ensuring the safety of users.
  • Organise the systems and channels for disseminating information on timetables and service conditions, both for online channels and physically at the stations and stops that define the transport routes.
  • Systematically collect information on the results of the service, exploiting collective transport service management data (number of passengers according to timetable, revenue, compliance with planned timetables, etc.) to improve quality.
  • Organise systems to collect service user's opinion regarding their satisfaction, in order to identify aspects for improvement and ensure the quality of the service.
  • Prepare reports on the operation and results obtained in the management of collective passenger transport service, proposing improvements in the form of specific actions in terms of cost optimisation for the company and improvement of the quality of the service for the user.

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Centre per al desenvolupament professional Porta22

Barcelona Treball (Porta22)
Llacuna, 156-162, 08018 Barcelona

Monday to Friday from 9 to 18 h

Generalitat de Catalunya
Unió Europea FEDER
Unió Europea FSE