Messenger

The delivery person is the professional who ensures the last-mile distribution service (distribution to shops or the end consumer) and door-to-door delivery of all types of merchandise, documents and packages. The incorporation of technological devices in vehicles to carry out a more thorough follow-up of goods and the increase in home deliveries as a result of changes in consumer spending are transforming this occupation. Companies are increasingly requesting messengers or delivery people with customer service skills. This is a reflection of the increase in business policies that are customer-oriented and based on personalised service. This professional reports to the Traffic Manager.

• Oversee all the vehicle's administrative and operational documentation.
• Manage the distribution and delivery operations, according to the instructions of the prepared routes.
• Frequently receive service orders by mobile phone.
• Deliver the goods, together with the operational documentation, and return it properly filled in.
• Fill in the respective documents in the cases of incidents with the delivery of the material.

Regulated training and graduates

• Certificat de Professionalitat de la Família Comerç i Màrqueting: Activitats auxilars de comerç (Nivell 1)
• Certificat de Professionalitat de la Família Comerç i Màrqueting: Activitats auxiliars de magatzem (Nivell 1)

Complementary training

Orientation within reach: Level 1

Concern for order and quality: Level 2

Flexibility and change management: Level 1

Customer orientation: Level 1

Logistics

The planning, organisation, control and carrying out of logistics and administrative tasks are the focus of people who work in the field of logistics. Activities in the field of logistics include the organisation and planning of supply, storage, production and distribution systems, taking inventories, controlling stock and estimating production, as well as the organisation and/or carrying out of the administrative tasks necessary for the implementation of these activities. Knowledge of organisation, control and management techniques is essential for carrying out these activities.

Mechanical handling

People related to the field of mechanical handling are interested in the assembly, maintenance, repair and use of machines, tools and installations. Some good examples of professional activities in the field of mechanical handling are adjusting and configuring machines, reviewing technical equipment to detect incidents in their operation, handling machinery in production processes and driving specialised vehicles.

Clothing production operator

Delivery person

Lorry Driver

Shop assistant

Warehouse Operator

• Work hours

  Full-time

• Salary

  Between 15.045 euros and 20.480 euros gross per year. Median: 17.553 euros annum gross.
  
  Source: Report "Observatory of Jobs and Salaries of the Labour Market. Barcelona Activa", elaborated by ICSA Grupo. April 2015.

• Other features

  If the decision is to work as a freelance, there are several professional associations that can provide advice.

• Professional category

  Non-specialist staff

• Human resources and equipment

  An appropriate vehicle is all that is needed. This professional has the possibility of using mobile devices that enable permanent contact with the office issuing the orders, or installing satellite tracking terminals to optimize the routes.

• Initial investments

  Depending on the type of vehicle and the technology installed.